Casual Sales Assistant

Flannels; Grays; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Training and development

Progression opportunities

Premium in-store environment

Job summary

Flannels is seeking a Sales Assistant to be the face of luxury retail, delivering a personal, polished, and premium shopping experience.

You'll engage customers from the moment they enter, staying knowledgeable about collections and brands, and guiding them with style and care to ensure a memorable visit.

Qualifications

• Strong communication and people skills are essential.
• Genuine passion for customer service and fashion.
• Ability to work in a fast-paced retail environment.
• Reliability, flexibility, and willingness to adapt to change.

Responsibilities

• Welcome every customer and make them feel valued.
• Ask questions, listen actively, and style with intent.
• Stay informed on collections, brands, and trends for informed recommendations.
• Highlight promotions, loyalty perks, and add-on sales.
• Handle transactions with accuracy and confidence.
• Keep the shop floor presented to a high standard.
• Prepare the store each morning through replenishment and setup.
• Identify opportunities for smarter alternatives to meet customer needs.
• Deliver service that reflects Flannels' premium standards.

Skills

Communication skills

Customer service

Team player

Adaptability

Fashion interest

Job description

Flannelsarewhere luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for luxury fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly,you'llfeel right at home.

The Role: Sales Assistant

Thisisn'tyour average shop floor job. As a Sales Assistant at Flannels,you'rethe face of luxury retail: the first impression, the trusted stylist, the reason customers come back.You'llcreate moments that feel personal, polished, and effortlessly luxury, from the second the doors open.

What's In ItForYou

• Competitive paythat reflects what you bring
• Staff discountacross the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environmentdesigned to inspire (yours and thecustomers)
• Training and developmentto sharpen your craft and grow your career

Your Development

From day one, you’ll receive a full in-store induction. As you progress, you’ll have access to internal development pathways, including Team Leader programmes and nationally recognised qualifications, supporting your growth within Flannels and the wider Frasers Group.

Job Description

What You'll Do

• Welcome every customer likethey'rewalking into somewherespecial, becausethey are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyaltyperks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver servicethat'sconsistent, considered, and unmistakably Flannels.
• Follow our policies and procedures.They'rewhat keep the standard high.

Qualifications

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communicationand people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.

Additional Information

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits:Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself:Take responsibility, master the basics, and deliver results.
• Be Relevant:Stay connected to our people, our partners, and the planet.

Job Location