Casual Sales Assistant

Lindt & Sprüngli Group; Ashford; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Lindt & Sprüngli Group is seeking a friendly retail assistant for our Ashford store on a casual, 0 hours contract basis. You will help deliver the Lindt service proposition, greet customers, and drive sales while maintaining store standards.

The role focuses on exceptional customer experience, teamwork, and reliability. You will be part of a passionate team supporting stock, tills, and loyalty initiatives in a fast-paced environment.

Qualifications

• Experience in retail or frontline customer service.
• Strong communication and relationship-building abilities.
• Positive, can-do attitude and reliability.

Responsibilities

• Deliver Lindt service standards and engage customers.
• Assist with till operations and POS transactions.
• Support stock replenishment and ensure store presentation.

Skills

Customer service

Interpersonal skills

Teamwork

Motivated self-starter

Job description

**A little bit about Lindt**We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 700 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY. We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.**How you could help us to Enchant the World with Chocolate**We have an exciting opportunity where you could be a part of our incredible team.In this role you will:* Support the store management team towards the accomplishment of the retail plan* Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day* Actively contribute towards an environment of collaboration through sharing knowledge, information and teamwork to drive ideas to action.**Where you’ll be based** This role is based in our Ashford Store and is a 0 hours casual contract.**Key Responsibilities** **Customer Service Role*** Work with team and Management to achieve set store targets.* Be committed to working hours/working pattern.* Provide excellent standard of customer service.* When in work always have a can-do attitude* Have good working relationships in store and be part of the team.* Greet customers.* Accurately processing transactions through the till* Upsell and add on items as well as offering alternatives.* Effectively manage queues.* Support team with the Sampling of products and introducing customers to our Loyalty program* Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all**Delivery / Stock / replenishment Role*** Work with team and Management to achieve set store targets.* Be committed to working hours/working pattern.* When in work always have a can-do attitude* Have good working relationships in store and be part of the team.* Comply with company Health and Safety policy and procedures and take associated actions to ensure a safe working environment for all.* Processing deliveries efficiently* Keep stockroom organized and rotated.* Keeping shop floor fixtures full* Clear communication to management regarding low levels / sell ots**VM / Gift Specialist Role*** Work with team and Management to achieve set store targets.* Be committed to working hours/working pattern.* When in work always have a can-do attitude* Reactive positively to change in pace.* Have good working relationships in store and be part of the team.* Comply with company Health and Safety policy and procedures, and take associated actions to ensure a safe working environment for all* Support team in ensuring store always looks presentable and shoppable.* Build gifting to company guidelines.* Monitor Gifting levels, best sellers and react appropriately.**What experience you’ll bring*** Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer* A highly motivated self-starter, with a drive for results* Excellent interpersonal skills, able to build relationships internally and externally.* An infectious can do attitude – ready to try new things and enthuse everyone you meet**Being yourself every day**We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.**Living our values everyday**At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.