Casual Retail Assistant

Southampton Football Club; Southampton; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Competitive hourly rate

Opportunities for development

Job summary

Southampton Football Club is seeking a friendly, professional Customer Service Assistant for our stadium store. You will greet customers, answer questions about products, prices and promotions, and ensure stock is well presented.

You will also maintain a clean, tidy shop floor, handle cash accurately, and support merchandising standards. The role is casual with hours as required, based at St Mary's Stadium, and offers a competitive hourly rate with training and development opportunities.

Qualifications

• Experience in a customer-focused environment is advantageous.
• Cash handling experience.
• Reliable and trustworthy with good IT skills.
• Excellent verbal communication abilities.
• Proactive, flexible and well-presented.

Responsibilities

• Greet, serve and assist customers in a courteous manner.
• Provide product information, prices and promotions.
• Replenish stock and ensure shop floor is clean and well presented.
• Support merchandising standards and stock availability.

Skills

Customer service

Cash handling

Computer literacy

Verbal skills

Team player

Tools

POS system

Job description

Location: St Marys Stadium Hours: As and when required Contract Type: Casual Criminal Record Check: Basic

What is the role?

To offer our fans the highest level of customer service whilst ensuring that the store is maintained to the highest standards of merchandising, presentation and product availability.

What will you be doing?

You will greet, serve and assist customers in a friendly, courteous, and professional manner while remaining on hand to offer advice and answer questions about products, prices, stock availability and any special promotions that may be running. Ensuring you are fully briefed on all product availability and new stock coming in, you will be confident in maintaining and replenishing the shop floor and ensuring the environment is clean, tidy and well presented at all times.

Is this you?

We are looking for candidates who have excellent customer service skills and are proactive, enthusiastic team players. You will be well presented and will have the flexibility to attend work when needed.

Essential Experience

• Experience of working within a customer focused environment would be a distinct advantage.
• Experience of handling cash.

Essential Skills

• Can demonstrate excellent customer service skills.
• Must be flexible to attend work as and when required.
• Trustworthy and reliable.
• Excellent computer literacy skills are essential.
• Must have excellent verbal communication skills.
• Be a proactive team player.
• A well-presented individual.

What do you get in return?

• If you are successful you can look forward to a healthy benefits package;
• A competitive hourly rate.
• Opportunity to work for a successful club.
• Working in an environment with strong core values.
• Learning and development opportunities.

*We reserve the right to close this vacancy, if a high volume of applicants are received.

* We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment.

You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.

The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality.

You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.

About Us

POTENTIAL INTO EXCELLENCE Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation. We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others. Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do. We don’t stand still, we are constantly moving forward. Be part of it…

Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone.

We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview.

We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities.

Southampton Football Club is an Equal Opportunities Employer.

Employment is subject to the provision of proof of eligibility to work in the UK.

Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.

Southampton Football Club is committed to protecting the privacy and security of every applicant’s personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information.