Casual Matchday Accessibility Assistant

EFL; Hull and East Yorkshire; Remote; GBP 12,000 - 18,000; Part time

Job summary

Hull City Football Club is seeking a Matchday Accessibility Assistant to support fans with disabilities during home fixtures at the MKM Stadium. You will assist with matchday preparations, deliver items, provide customer service and supervise the quiet room to create a safe and inclusive environment.

Role requires DBS checks, safeguarding awareness and the ability to engage respectfully with supporters of all ages. Casual hours apply for home fixtures, including weekends and evenings.

Qualifications

• Experience of supporting people living with disabilities.
• Patient, approachable and empathetic manner.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Commitment to safeguarding and welfare of children.

Responsibilities

• Prepare and deliver items to matchday locations around the stadium.
• Host accessibility collection point and manage sign-out procedures.
• Meet and greet supporters and provide matchday customer service.
• Supervise the stadium's quiet room and maintain safety and hygiene.
• Follow safety procedures and report accidents or incidents.

Skills

Disability support

Communication

Teamwork

Empathy

Safeguarding

Job description

Hull City Football Club are looking for a Matchday Accessibility Assistant to join our Matchday Experience team at the MKM Stadium. Reporting to the Supporter Liaison Officer / Disabled Supporter Liaison Officer, you will help deliver accessible provisions for supporters living with disabilities at home fixtures. You will assist with matchday preparations, deliver items to supporters, provide customer service and signposting, and supervise the stadium’s quiet room, helping to create a safe, positive and inclusive environment. As the role involves working with children, you must actively promote and protect the welfare of all supporters.

Position Type: Casual

Hours: Home fixtures, including weekends, evenings and bank holidays where applicable.

Location : MKM Stadium, Hull HU3 6HU

Closing Date: 17 th November 2026

Your key responsibilities

• Prepare and deliver items to matchday locations in and around the MKM Stadium.
• Host the accessibility collection point, sign out items using supporters’ personal details, and maintain secure sign-in and sign-out procedures.
• Meet and greet supporters, provide matchday customer service and signpost supporters for further assistance.
• Supervise the stadium’s quiet room, ensuring appropriate care, supervision and support in a safe, positive and inclusive environment.
• Check that equipment and facilities are safe, clean and fit for purpose before use; ensure equipment is used safely and maintain appropriate hygiene standards.
• Follow emergency evacuation and stadium safety procedures, and record and report accidents, incidents and near misses.
• Promote and safeguard supporters’ welfare, maintain professional boundaries, follow Club safeguarding procedures and immediately report concerns to the Head of Safeguarding or Designated Safeguarding Officer.
• Maintain accurate equipment, service-use, incident and safeguarding records, protect confidentiality in accordance with Club policies and data protection legislation, and share relevant attendance and wellbeing information with parents and carers.
• Attend required induction, supervision and training, and undertake other duties reasonably requested by the Supporter Liaison Officer and Disability Supporter Liaison Officer.

About The Candidate

What are we looking for?

• Experience of supporting people living with disabilities, either personally or professionally, and an understanding of sensory needs and inclusive environments.
• Ability to maintain a safe, structured yet flexible space, with a patient, understanding, approachable and empathetic manner.
• Excellent communication and interpersonal skills, with the ability to work independently and collaboratively as part of a team.
• Strong organisational and time management skills; a reliable, punctual and trustworthy approach; and the initiative and creativity to remain proactive, calm and confident under pressure.
• A positive, professional and inclusive attitude, the ability to maintain confidentiality, and a commitment to safeguarding and promoting the welfare of children.
• The successful applicant will be required to undertake an Enhanced DBS Check with Children’s Barred List checks, provide satisfactory references, complete mandatory Club induction and safeguarding training, and adhere to the Club’s Safeguarding Policy, Code of Conduct and Safer Working Practice Guidance.

As this role involves direct and unsupervised access to children, it is exempt from the Rehabilitation of Offenders Act 1974 and is subject to enhanced pre-employment checks. The post holder will receive safeguarding management oversight and support from the Head of Safeguarding.

Eligibility for Employment in the UK

In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.

Hull City Tigers Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships. Hull City Equality Policy

The safeguarding and welfare of children and young people is paramount of importance to Hull City and as such this position is subject to the Disclosure and Barring Service (DBS). Hull City is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. Hull City fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the club’s work. Hull City Safeguarding Policy