Casual Level 1– Climbing & High Ropes Instructor

Southampton Football Club; Southampton; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Healthy benefits package

Learning & development opportunities

Flexible hours

Collaborative working culture

Job summary

Southampton Football Club is seeking a Casual High Ropes & Climbing Supervisor to lead activity sessions and oversee the climbing wall at St Mary's Stadium.

This role involves ensuring a safe and enjoyable experience for participants while providing excellent customer service. You'll manage day-to-day operations, perform equipment inspections, and assist with hospitality operations. Ideal candidates will possess strong communication skills and a commitment to safety. Training will be provided.

Qualifications

• Experience in climbing or outdoor activities preferred, but training will be provided.
• Commitment to safety and high standards of service is essential.
• Ability to handle customer queries and complaints professionally.

Responsibilities

• Supervise high ropes and climbing activities ensuring safety.
• Lead engaging activity sessions with clear safety briefings.
• Support bar and hospitality operations.

Skills

Communication

Health and safety awareness

Customer service

Teamwork

Flexibility

Job description

Be part of our journey... Location: St Mary's Stadium Hours: As and when required Contract Type: Casual Criminal Record Check: DBS Enhanced with Childs Barred List

What is the role? We are seeking a Casual High Ropes & Climbing Supervisor to ensure that daily activities run smoothly and efficiently and customers have an enjoyable experience.

What will you be doing? As a Casual High Ropes & Climbing Supervisor, you will lead engaging activity sessions, delivering clear safety briefings and ensuring participants feel confident and supported throughout their experience. You will oversee the day-to-day operation of the climbing wall and high ropes course, carrying out regular equipment inspections and reporting any maintenance requirements to maintain the highest safety standards. You will be expected to follow all health and safety procedures, attend mandatory training and competency assessments, and contribute to creating a welcoming and enjoyable environment for our guests. You will also support bar and hospitality operations by preparing and serving alcoholic and non-alcoholic beverages, taking orders, processing payments, and maintaining clean and organised working areas. Throughout every interaction, you will provide excellent customer service, professionally handling enquiries, feedback, and any issues that may arise.

Is this you? You are a confident communicator who enjoys working with people and creating positive experiences for customers. You have a strong awareness of health and safety, can remain calm under pressure, and take pride in delivering high standards of service. You are a team player who is flexible, reliable, and willing to work as part of a dynamic environment where no two days are the same. Experience within climbing, high ropes, outdoor activities, hospitality, leisure, or customer service environments would be beneficial, although training will be provided for the right candidate. A commitment to safety, excellent customer care, and a proactive attitude are essential.

How this benefits you…

• Healthy benefits package;
• Competitive hourly rate
• Flexible hours
• Learning & development opportunities
• Collaborative & inclusive working culture.

The closing date for this role is 19 October 2026.

*We reserve the right to close this vacancy early, if a high volume of applicants are received.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment.

You will be required to adhere to all relevant policies and uphold the Club’s commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment. The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation’s strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.

About Us POTENTIAL INTO EXCELLENCE Southampton Football Club is part of St. Mary’s Football Group, which also includes the affiliated registered charity – the Saints Foundation. We look for people with integrity, compassion and support for those around them; people who take pride in what they do with an honest approach, who embrace a challenge while also being accountable for their decisions; people who have the energy and passion to bring an innovative approach to their role and strive to be different from the rest; people with the aspiration to lead the way and become an example to others. Within the walls of St. Mary’s Stadium, Staplewood Campus, the Bath Academy and our other sites and development centers across the South of England, you’ll be given the platform to work in a vibrant, intelligent and challenging environment with the potential to develop and become the best at what you do. We don’t stand still, we are constantly moving forward. Be part of it… Southampton Football Club promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have the Disability Confident Award, which we pride ourselves on with regard to the commitment to employing disabled people and judging people on their abilities alone. We will screen all applicants and select candidates whose skills and experience seem to meet our needs. We will carefully consider your application during the initial screening and will contact you only if you are selected for an interview. We make a commitment to interview all disabled applicants who meet the minimum criteria for a job vacancy and to consider them on their abilities. Southampton Football Club is an Equal Opportunities Employer Employment is subject to the provision of proof of eligibility to work in the UK. Southampton Football Club recognises that the safety and protection of those children and young people in day to day contact with the Club is paramount. We are committed to creating a safe culture for all. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role. Southampton Football Club is committed to protecting the privacy and security of every applicant’s personal information. Please see our Recruitment Privacy Notice and Group Privacy & Data Protection Policy on our main careers page for further information .