Casual Learning Assistant

Sja's West; Greater London; On-site; GBP 12,398 - 16,531; Part time

Benefits offered by this job

Competitive salary

33 days holiday

Cycle to work

Health and wellbeing portal

Discounts

Job summary

St John Ambulance is seeking a Casual Learning and Engagement Assistant to support inclusive, engaging programmes for families, schools and communities. You will help plan, deliver and evaluate workshops, tours and outreach activities, ensuring a welcoming, accessible visitor experience.

Working with colleagues and volunteers, you will manage bookings, maintain records, prepare resources, and assist with public learning initiatives, while upholding safeguarding, health and safety and equality

Qualifications

• GCSE level education including Maths and English.
• Experience working with children and young people in educational, cultural, community, or youth-focused environments.
• Experience delivering activities, workshops, or visitor-facing experiences (desirable).
• Strong administrative and organisational skills with experience supporting team-based delivery and maintaining accurate records.
• Confident delivering excellent customer service in a public-facing environment.
• Strong communication skills with the ability to engage effectively with a wide range of audiences.
• Highly organised, detail-focused, and able to manage time effectively in a busy environment.
• Collaborative and adaptable team player proficient in MS Office, able to work independently when required, and upholding HEART values of St John Ambulance.

Responsibilities

• Support the delivery of inclusive, accessible, and engaging learning experiences for a diverse range of visitors, including families, schools, community groups, and St John Ambulance Badgers and Cadets.
• Assist with the planning, preparation, delivery, and evaluation of workshops, tours, outreach sessions, and public learning programmes.
• Help with the setup, hosting, and clear down of learning activities and events, ensuring a welcoming and well-organised visitor experience.
• Provide programme and administrative support, including managing bookings, maintaining accurate records, preparing resources, and updating databases.
• Support visitor engagement activity, including responding to enquiries, distributing publicity materials, and gathering feedback to evaluate programme impact.
• Work collaboratively with colleagues, volunteers, and partners while adhering to safeguarding, health and safety, equality, and data protection policies at all times.

Skills

Customer service

Communication

Organisation

Teamwork

MS Office

Education

GCSEs including Maths & English

Tools

MS Office

Job description

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

At St John Ambulance, our heritage plays a vital role in inspiring future generations, promoting wellbeing, and connecting communities with our mission. We are looking for a Casual Learning and Engagement Assistant to support the delivery of creative, inclusive, and engaging learning programmes for families, schools, community groups, and our St John Ambulance Badgers and Cadets.

This role offers the opportunity to contribute to a wide range of onsite, digital, and outreach activities that bring learning to life in meaningful and accessible ways. You will play a key part in ensuring all visitors and participants have a welcoming and high‑quality experience, while supporting the smooth planning and delivery of sessions and events.

Working as part of a collaborative team, you will assist with programme logistics, resource preparation, and administrative tasks, helping to ensure activities are well‑organised, inclusive, and impactful. You will also contribute to accurate record‑keeping and support the delivery of the Museum’s Audience Development Plan through effective coordination and teamwork.

About You

• You are educated to GCSE level (or equivalent), including Maths and English, with a minimum of five qualifications.
• You have experience working with children and young people in educational, cultural, community, or youth‑focused environments.
• You have experience supporting or delivering engaging activities, workshops, presentations, or visitor‑facing experiences (desirable).
• You have strong administrative and organisational skills, with experience supporting team‑based delivery and maintaining accurate records.
• You are confident delivering excellent customer service in a public‑facing environment, ensuring a welcoming and positive visitor experience.
• You have strong communication skills, with the ability to engage effectively and appropriately with a wide range of audiences.
• You are highly organised, detail‑focused, and able to manage your time effectively while working calmly in a busy environment.
• You are a collaborative and adaptable team player who is proficient in MS Office, able to work independently when required, and committed to upholding the HEART values of St John Ambulance.

About the role

• Support the delivery of inclusive, accessible, and engaging learning experiences for a diverse range of visitors, including families, schools, community groups, and St John Ambulance Badgers and Cadets.
• Assist with the planning, preparation, delivery, and evaluation of workshops, tours, outreach sessions, and public learning programmes.
• Help with the setup, hosting, and clear down of learning activities and events, ensuring a welcoming and well‑organised visitor experience.
• Provide programme and administrative support, including managing bookings, maintaining accurate records, preparing resources, and updating databases.
• Support visitor engagement activity, including responding to enquiries, distributing publicity materials, and gathering feedback to evaluate programme impact.
• Work collaboratively with colleagues, volunteers, and partners while adhering to safeguarding, health and safety, equality, and data protection policies at all times.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do nottolerate any form ofdiscriminationandengender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.