Event Healthcare Resourcing & Workforce Partner

Sja's West; Birmingham; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

33 days holiday

Cycle to work scheme

Electric Vehicle Scheme

Health & Wellbeing portal

Discounts

Job summary

St John Ambulance in Birmingham is seeking a Resourcing & Workforce Partner to shape and deliver a blended workforce model supporting casual and employed staff. You will drive planning, using data and market insights to optimise deployment and performance.

You will collaborate with internal teams, lead change programmes, and build an inclusive, high-performing culture while expanding the organisation’s capability to respond to community needs.

Qualifications

• Proven experience in workforce planning and demand forecasting.
• Experience managing casual and/or contract workforces in a competitive environment.
• Strong track record of leading change programmes and agile processes.
• Ability to translate goals into operational plans and manage performance.
• Skilled in problem-solving, risk management and stakeholder influence.
• Inclusive, emotionally intelligent leader with collaborative approach.

Responsibilities

• Develop and pilot a new workforce resourcing model and evaluate outcomes.
• Lead and manage the workforce programme, including growing line management responsibilities.
• Oversee casual and employed workforce management for effective deployment and performance.
• Collaborate with internal functions and operational teams to resolve challenges.
• Use data, market insights, and stakeholder input to inform planning and forecasting.
• Promote an inclusive, collaborative culture that drives continuous improvement.

Skills

Workforce planning

Demand forecasting

Casual workforce management

Change management

Strategic thinking

Stakeholder influence

Inclusive leadership

Team leadership

Risk management

Problem solving

Job description

Role type: Health and Volunteering Operations

Hourly commitment: 35

Location: Birmingham

Full Time/Permanent

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary

At St John Ambulance, England’s leading first aid charity, we’re on an ambitious journey to become the market leader in Event Healthcare and we’re looking for a Resourcing & Workforce Partner to help make it happen. In this pivotal role, you’ll shape and deliver our blended workforce model, driving the strategy for both casual and employed colleagues to support our growth. Working in close partnership with key stakeholders, you’ll use data-driven insights, geographic and capacity planning, and an understanding of market trends to identify opportunities, maximise workforce effectiveness, and enable informed, joined-up decision making across the organisation.

About You

• Proven experience in workforce planning and demand forecasting, with the ability to identify gaps and opportunities
• Experience managing casual and/or contract workforces within a competitive, commercial environment
• Strong track record of leading change programmes and building agile processes that support effective delivery
• Ability to think strategically, translate goals into operational plans, and manage performance and outcomes
• Skilled in problem-solving, risk management, and influencing stakeholders to achieve effective, timely solutions
• An inclusive and emotionally intelligent leader, experienced in building high-performing teams and fostering a collaborative, feedback-driven culture

About the Role

• Develop and pilot a new workforce resourcing model, evaluating outcomes to shape future direction
• Lead and manage the workforce programme, including line management responsibilities as it grows
• Oversee casual and employed workforce management to ensure effective deployment and performance
• Collaborate with internal functions and operational teams to resolve challenges and support service delivery
• Use data, market insights, and stakeholder input to inform planning, forecasting, and organisational growth
• Promote an inclusive, collaborative culture that empowers colleagues and drives continuous improvement

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do nottolerate any form ofdiscriminationandengendera sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship.We believe passionately in equality, diversity and inclusion.

St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.