Casual Front of House Staff

TipTopJob; Liverpool City Region; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading community café in Liverpool seeks Casual Front of House Staff to support a vibrant environment focused on recovery and community engagement. Responsibilities include taking orders, providing excellent customer service, and maintaining venue standards. Ideal candidates are flexible, empathetic, and dedicated to contributing to the ethos of the establishment.

Qualifications

• Eager to learn and aligned with the community ethos.
• Experience or understanding of recovery is valued.
• Dedicated to high standards of customer service.

Responsibilities

• Taking food and drink orders via the EPOS system.
• Providing a welcoming customer-focused environment.
• Cleaning and maintaining the venue’s presentation.

Skills

Customer service

Flexibility

Empathy

Tools

EPOS system

Job description

Location: Liverpool

Salary: A GBP 12.60 per hour

We are recruiting for Casual Front of House Staff at The Brink.

The Brink Liverpool is part of the Forward Trust, which operates across the UK. There is nowhere else quite like The Brink or The Brink Café. The café serves a flourishing and established recovery community, linking seamlessly with the general public, partners, providers, and the wider community, including local residents.

The Brink Café, based in Liverpool city centre and established in 2011, is an award-winning alcohol-free café bar, originally the first of its kind in the UK. It offers healthy food, non-alcoholic drinks, and provides a discreet environment for individuals seeking help and support for addiction problems. Many staff members have personal experience of recovery.

The Brink is a well-known hub with an entertainment venue, hosting activities such as open mic nights, film screenings, afternoon teas, holistic therapies, and forums for various services and communities in the Liverpool City Region.

Roles & Responsibilities

We seek individuals who are flexible, eager to learn, and empathetic, aligned with the Brink community ethos. Experience or lived understanding of recovery is valued. Candidates should be open to contributing ideas for events and business development, supporting the Supervisor and General Manager, and assisting with kitchen and café duties.

This is a casual contract with no set hours; shifts are scheduled as needed to cover staff leave, sickness, and events.

What You Will Be Doing

• Taking food and drink orders via the EPOS system
• Providing a welcoming, customer-focused environment
• Working shifts including evenings and weekends, covering Sunday to Saturday
• Ensuring customers have a positive experience
• Cleaning surfaces and maintaining the venue's presentation
• Following opening, closing, and cleaning procedures
• Preparing the venue for opening, including stock checks
• Gathering customer feedback
• Collaborating with kitchen staff for prompt service
• Following instructions from FOH Supervisor and General Manager
• Staying updated on products, menu items, and allergens
• Upselling drinks, specials, and sides
• Promoting Brink services and activities
• Suggesting improvements for service and customer satisfaction
• Assisting in the kitchen or meeting rooms when needed
• Supporting customers seeking support by providing information or connecting them with treatment staff

The Ideal Candidate

• Flexible to cover shifts from Sunday to Saturday
• Respectful of others and valuing diversity
• Dedicated to excellent customer service with a positive attitude
• Aligned with the ethos of The Brink and Forward Trust
• Willing to develop knowledge and skills continuously