Casual Front of House Staff

The Forward Trust; Liverpool; On-site; Full time

Job summary

The Forward Trust is seeking Casual Front of House Staff for The Brink, an award-winning alcohol-free café bar in Liverpool. This role involves providing excellent customer service, supporting individuals in recovery, and assisting with café operations. Applicants should demonstrate empathy, flexibility, and a positive attitude while helping maintain a welcoming space for the community.

Qualifications

• Ability to engage with and support customers, especially those in recovery.
• Flexibility to work shifts including evenings and weekends.
• Dedication to excellent customer service with a positive attitude.

Responsibilities

• Taking orders for food and drink, ensuring customer satisfaction.
• Maintaining a clean and welcoming environment.
• Assisting with kitchen duties and collaborating with staff.

Skills

Customer Service

Empathy

Flexibility

Attention to Detail

Job description

Location: Liverpool

Salary: £12.60 per hour

We are recruiting for Casual Front of House Staff at The Brink.

The Brink Liverpool is part of the Forward Trust which operate across the UK. There is nowhere else quite like the Brink or the Brink Café. The cafe serves a flourishing and established recovery community which links seamlessly with the general public, other partners and providers as well as the wider community including local residents.

The Brink Cafe is based in Liverpool’s city centre and was set up in 2011, The Brink Café which is based in The Brink is an award-winning alcohol free café bar, originally , the first of its kind in the UK. As well as offering healthy food and many varieties of non-alcoholic drinks, the venue offers an opportunity for individuals with addiction problems a discrete way of seeking help and support. Many of the staff who have or currently work at the Brink are in recovery themselves.

The Brink is a well-known and well-regarded central HUB which boasts an entertainment venue and space, offering activities such as open mic nights, film screenings, afternoon teas, holistic therapies, and forums & socials for a wide ranges of services and communities in the Liverpool City Region.

Roles Responsibilities

We are looking for individuals who can be flexible with a passion to learn and who are able to show empathy in line with the Brink community ethos. The opportunity to help and support those in recovery and who are seeking long term recovery is a big responsibility and therefore we welcome applicants who have had similar experiences or other instances of lived experience.

The ideal person should be open to contributing to ideas and suggestions around events and ideas for business growth and development and be prepared to go the extra mile. Be open to supporting the Supervisor and General Manager in order to provide services and events as well as helping out the chef with general kitchen and café duties.

Please note this is a casual contract- no set working hours or working pattern. 0 hours as and when needed to cover staff annual leave, sickness and events.

What You Will Be Doing

• Taking orders for food and drink following the ordering procedure and processing through the EPOS system
• Maintain a happy and customer focused environment
• Working shifts which will cover Sunday to Saturday including evenings and weekends
• Making sure customers have everything they need and have a good experience
• Cleaning down surfaces such as tables, bar and floor - making sure The Brink is presentable at all times
• Following the opening, closing and cleaning procedures
• Preparing the venue for opening - making sure the bar is stocked, clean plates, cutlery etc are available
• Asking customers for feedback
• Working with the kitchen staff so that orders are processed and served promptly
• Taking instruction from FOH Supervisor and the General Manager as per the needs of the business.
• Keep up to date with products,menu items and allergens
• Upsell drinks/ specials and sides to accompany meals
• Promote Brink services, activities and events eg. Relapse Prevention, meditation etc
• Be confident to bring suggestions to improve FOH service, delivery and overall customer satisfaction
• Assist in the kitchen or meeting rooms when necessary
• Support customers who may be looking for support by giving information or introducing them to treatment staff
  
  

The Ideal Candidate

Below is a list of the qualities that we are looking for in applicants to this post.

• Need to be flexible to cover shifts from Sunday to Saturday
• Demonstrate an ability to respect others and value diversity
• Be dedicated to ensuring excellent customer service, with a positive can do attitude at all times
• Be in tune with the ethos and rationale of the Brink and Forward Trust.
• Ability to continuously develop knowledge, learning skill and practice.
• Comply with codes of practice, policies, and procedures as instructed by the Supervisor and General Manager
  
  

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.