Customer & Dealer Support

Rank Group; Greater London; Hybrid; GBP 17,000 - 25,000; Full time

Job summary

Rank Group is seeking confident dealers to join our dynamic Customer & Dealer Support role. You will drive smooth table operations, support dealers, engage guests, and ensure every game is secure and interactive.

You will greet guests, explain games, supervise tables, and uphold safer gambling standards in a 24/7 casino environment. Legal age of 18+ and right to work in the UK are required.

Qualifications

• Active PFL issued by the Gambling Commission.
• Proven experience as a competent casino dealer.
• Strong understanding of table security, game integrity, and safer gambling practices.
• Excellent communication and customer service skills.
• Confidence to supervise tables and support the wider casino team.

Responsibilities

• Be the driving force behind smooth table operations and support dealers on the floor.
• Greet guests, explain games, and engage customers to enhance the experience.
• Uphold safer gambling standards and monitor game integrity in a 24/7 casino environment.

Skills

PFL license

Casino dealer experience

Table security & game integrity

Customer service

Supervise tables & support team

Job description

We're looking for confident, competent dealers to step into a dynamicCustomer & Dealer Supportrole - where your experience meets leadership on the gaming floor.

In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards - you’ll be right at the heart of the action.

Skills & Experience Needed:

• Active PFL issued by the Gambling Commission
• Proven experience as a competent casino dealer
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Please be advised that this role operates within a 24/7 casino environment and may require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.