Customer & Dealer Support

Rank Group; West of England; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Rank Group is seeking confident, capable dealers to step into a dynamic Customer & Dealer Support role on the gaming floor. You will be the driving force behind smooth table operations, supporting dealers, engaging guests, and ensuring games are secure, interactive and memorable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards, you’ll be at the heart of the action.

Qualifications

• Active PFL licence issued by the Gambling Commission.
• Proven experience as a casino dealer on gaming tables.
• Deep knowledge of table security, game integrity and safer gambling.
• Excellent communication and customer service abilities.
• Ability to supervise tables and support casino staff.

Responsibilities

• Ensure smooth table operations and game integrity.
• Support dealers, greet guests and explain games.
• Supervise tables and assist the wider casino team.
• Uphold safer gambling standards and security.

Skills

PFL license

Casino dealer experience

Table security

Safer gambling

Customer service

Team supervision

Job description

We’re looking for confident, competent dealers to step into a dynamicCustomer & Dealer Supportrole - where your experience meets leadership on the gaming floor.

In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.

From greeting guests and explaining games to supervising tables and upholding safer gambling standards - you’ll be right at the heart of the action.

Skills & Experience Needed:

• Active PFL issued by the Gambling Commission
• Proven experience as a competent casino dealer
• Strong understanding of table security, game integrity, and safer gambling practices
• Excellent communication and customer service skills
• Confidence to supervise tables and support the wider casino team

Please be advised that this role operates within a 24/7 casino environment and may require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.