Casino Floor Supervisor

Bally’s Corporation; Dover; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic global casino-entertainment company as a Casino Floor Supervisor! In this role, you'll ensure smooth operations at the Table Games and Poker Area, delivering exceptional guest service while adhering to state regulations. Your leadership will guide a team of supervisors and staff, promoting safety and efficiency. With competitive pay and comprehensive health benefits, this is an exciting opportunity to grow in a vibrant industry. If you have a passion for guest service and a knack for organization, this role is perfect for you!

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K)/ Company Match

Access Perks and Childcare discounts

Qualifications

• High school diploma or GED required.
• Must deliver superior guest service in all situations.
• Excellent organizational and time management skills.

Responsibilities

• Ensures smooth operation of Table Games and Poker Area.
• Coaches and evaluates employees while maintaining records.
• Monitors labor resources for effective guest service.

Skills

Guest Service

Organizational Skills

Communication Skills

Problem-Solving

Time Management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role: Casino Floor Supervisor

Responsibilities:

• Knows and abides by Bally’s Dover policies, procedures, internal controls, and courtesy guidelines.
• Performs all duties in accordance with state gaming regulations and laws.
• Maintains & continually updates knowledge of regulations set forth by the Delaware Lottery and the Division of Gaming Enforcement regarding table game operations.
• Ensures the overall responsibility for a smooth and effective running of the assigned Table Games and Poker Area or pit(s).
• Acts as Casino Shift, Assistant Shift Manager, Pit Manager or Table Games Supervisor as needed.
• Ensures all scheduled tables are manned and ready at the beginning of the shift.
• Safeguards the company's assets assigned.
• Reports all suspicious activities.
• Assists in coaching, evaluating, counseling, and rewarding Employees while maintaining efficient personnel records.
• Manages subordinate supervisors who directly supervise Table Games and Poker personnel.
• Ensures that Employees are kept well informed of all pertinent information including property/departmental goals and objectives.
• Promotes safety awareness to minimize work related injuries.
• Enrolls new guests in the players club.
• Maintains complete knowledge of complementary procedures as well as the ability to evaluate guests worth, ensuring that qualified quests are taken care of through the complementary process.
• Displays fair treatment with respect to disciplinary action producing documentation, as necessary.
• Has complete knowledge of Credit Procedures for issuance and proper record keeping.
• Resolves guest & employee issues/disputes.
• Adheres to department and property policies and procedures.
• Maintains knowledge of property information.
• Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
• Mentors managers, supervisors, and front line staff assisting in their professional development and growth.
• Produces performance appraisals for direct reporting Employees.

Other Duties & Responsibilities:

• Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
• Represents the Company in the most positive manner with guests, co-workers, managers, and vendors.
• Has complete knowledge of Credit Procedures for issuance, redemption and proper record keeping of markers.

Qualifications:

• High school diploma or GED.
• Must be able to deliver superior guest service in all situations.
• Must project a professional and positive image.
• High energy level.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Good judgment and common sense.
• Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
• Ability to work a flexible schedule.
• Computer literate with knowledge of a variety of software applications including Microsoft Office.
• Excellent interpersonal and communication skills (oral & written).
• Must be able to communicate clearly, concisely, and effectively with all Bally’s Dover’s employees and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Ability to effectively analyze and solve problems.
• Basic knowledge of mathematics, including statistics.

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Starting Hourly Rate: $26.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.