Cash Centre Team Leader

eurochange; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading foreign exchange service provider seeks a Cash Centre Team Leader to ensure smooth operations at their Feltham Cash Centre. The role involves overseeing cash handling processes, guiding agency colleagues, and ensuring compliance with security protocols. Ideal candidates should have prior experience in a cash centre environment, strong knowledge of cash handling, and the ability to motivate teams. The position offers a range of perks including travel discounts and wellness support.

Benefits

Colleague Rate on Travel Money

28 days holiday (inclusive of bank holidays)

Free 24/7 Virtual GP service for you and your family

Cycle to Work Scheme

Employee Assistance Programme

Recognition Awards for outstanding service

Life Assurance

Qualifications

• Experience in a cash centre, vault, logistics, or banking environment.
• Strong knowledge of cash handling, reconciliation, and dual-control processes.
• High attention to detail with a secure, disciplined approach.

Responsibilities

• Oversee day-to-day cash centre operations and ensure compliance.
• Guide colleagues in following standard operating procedures.
• Monitor workflow and escalate variances in quality or accuracy.

Skills

Cash handling

Team motivation

Attention to detail

Interpersonal skills

Adaptability

Job description

Overview

Cash Centre Team Leader

Hours: 40

Location: Feltham Cash Centre

Shift Pattern: Monday - Friday. Schedule is between 7am and 7pm

Why Join #Teameurochange

At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.

So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!

Join Us as a Cash Centre Team Leader and Keep Our Network Running Smoothly

As our Cash Centre Team Leader, you’ll play a key role in the smooth and secure running of eurochange’s outsourced cash centre environment. You’ll work closely with the Cash Centre Manager – Outsourced to ensure daily operations are delivered safely, efficiently, and in line with eurochange policies and our partner’s protocols.

You’ll provide guidance and operational oversight to agency colleagues, making sure service standards, reconciliations, and compliance requirements are met. In the absence of the manager, you’ll step up to lead operations, maintaining continuity, safety, and professionalism.

Responsibilities

• Oversee day-to-day cash centre operations, ensuring productivity, accuracy, and compliance.
• Guide Loomis agency colleagues in following eurochange standard operating procedures (SOPs).
• Monitor workflow and escalate any variances in quality, pace, or accuracy to the manager.
• Ensure security protocols are followed, including dual control, currency authenticity checks, safe access, and reconciliation processes.
• Support cash handling, counting, verification, and reconciliation of stocks.
• Oversee deliveries and dispatches to agreed specifications, ensuring documentation is accurate.
• Maintain up-to-date data entry and stock movement records in systems such as Xtris.
• Keep accurate shift logs, reconciliation documents, dispatch notes, and safekeeping records.
• Comply with health, safety, and site-specific procedures, always prioritising personal and team safety.
• Foster teamwork and effective communication between Loomis colleagues, management, and eurochange stakeholders.
• Support the onboarding and familiarisation of new agency colleagues into eurochange processes.
• Build strong working relationships with partner site management, identifying and escalating risks or compliance concerns as needed.

Qualifications (Stand-Out Qualities)

• Experience in a cash centre, vault, logistics, or banking environment.
• Strong knowledge of cash handling, reconciliation, and dual-control processes.
• Confident in guiding and motivating teams, even without formal line management responsibility.
• High attention to detail with a secure, disciplined approach.
• Comfortable working under both eurochange and partner operational protocols.
• Strong interpersonal skills to build positive relationships across different teams.
• Calm under pressure, adaptable, and able to prioritise effectively.
• Committed to upholding security, safety, and compliance at all times.

Pre-employment checks

Please note - all offers of employment are contingent on the successful completion of our pre-employment checks which include CRB / Credit / Financial and address checks.

Perks

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme – because you matter!
• Wagestream – access your earned wages when you need it
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance
• …and much more!

Our Vision

To be the UK’s go-to travel money provider, adding value to every customer’s journey.

Our Purpose

Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.

Our Values

We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere

Ready to make a real impact by keeping our cash centre running smoothly and our customers happy? Apply today and join #Teameurochange!