Multi-Crime Caseworker

Allscreens Nationwide Ltd; Rotherham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Flexible working

28 days annual leave + bank holidays

Birthday leave

Pension plan - 5% employer

Enhanced sick pay & maternity/paternit

Exclusive discounts

Wellbeing support

Cycle to work

Career development

Job summary

Victim Support is seeking a Caseworker to provide structured, tailored support plans for individuals affected by crime. You will initiate contact with victims by telephone, adapt plans to home visits or conference calls, and explain the services available while assessing crime impact.

You will manage a caseload, conduct risk and needs assessments, identify barriers to services, work with partners for ongoing support, and uphold confidentiality and professional boundaries in a multi‑agency

Qualifications

• Competent IT skills and ability to use generic systems.
• Strong organisational and time management skills to handle competing priorities.
• Ability to work effectively both as part of a team and independently.
• Ability to develop and maintain partnerships with internal and external organisations.
• Commitment to maintaining professional boundaries and confidentiality.

Responsibilities

• Provide structured, tailored support plans based on holistic assessments for crime-affected individuals.
• Make initial contact with victims by telephone and tailor support to preferences (home visits or conference calls).
• Develop, deliver and monitor safety plans and provide resources and information to service users.

Skills

IT skills

Organisational skills

Time management

Teamwork

Confidentiality

Job description

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.

About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Competent IT skills, able to use generic systems.
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.