Caseworker

Citizens Advice; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Caseworker, der Klienten in schwierigen Situationen unterstützt. In dieser Rolle helfen Sie Menschen, die mit Schulden, Wohnungsproblemen und anderen Herausforderungen kämpfen, indem Sie praktische Lösungen und emotionale Unterstützung bieten. Ihre empathischen Fähigkeiten und Ihr analytisches Denken werden entscheidend sein, um Klienten zu ermächtigen, ihre Herausforderungen zu bewältigen. Wenn Sie leidenschaftlich an sozialer Gerechtigkeit interessiert sind und einen Unterschied in der Gemeinschaft machen möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Fähigkeit, komplexe Probleme zu analysieren und Lösungen anzubieten.
• Erfahrung in der Unterstützung von Klienten in Krisensituationen.

Responsibilities

• Unterstützung von Klienten bei Schulden, Wohnungsfragen und Sozialleistungen.
• Bereitstellung klarer, umsetzbarer Ratschläge und Vertretung der Klienten.

Skills

Empathisches Zuhören

Analytische Fähigkeiten

Beratungskompetenz

Verhandlungsführung

Education

Abschluss in Sozialarbeit oder verwandtem Bereich

Job description

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As a Caseworker, you’ll directly support clients dealing with complex issues like debt, housing, benefits, and employment. You will assess their situations, provide clear, actionable advice, and advocate on their behalf with local authorities and service providers. You’ll deliver specialist debt advice, helping clients to understand the options available to them, helping them budget and maximise their income, as well as negotiating with creditors.

This role offers the opportunity to help people navigate difficult circumstances by offering practical solutions and emotional support. Your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges.

We’re looking for someone with a ‘can-do’ attitude who is passionate about social justice and keen to make a real difference in people’s lives.

By joining Citizens Advice, you’ll become part of a team that values integrity, collaboration, and inclusion. You’ll work alongside experienced professionals in a supportive environment that encourages growth and development. If you’re ready to take on a vital role that will positively impact your community, we’d love to hear from you.

Please read the role profile and more information about CASWS and the benefits of working with us.

To apply, please send your CV and a cover letter setting out your suitability for the role including how you meet the first three essential criteria under the person specification to [e-mail]. Please also complete and return the diversity monitoring form.

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce. To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

To apply please visit - https://casws.org.uk/job-vacancy-caseworker-specialising-in-debt/

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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