Caseworker

JR United Kingdom; Chester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading organization focused on supporting eligible Afghans seeks candidates to analyze complex information and make decisions within structured policies. This pivotal role requires excellent communication skills, ability to work under pressure, and a commitment to adhering to guidelines and processes, contributing to the resettlement of significant demographics.

Qualifications

• Competent in Microsoft Office 365 for communication and analysis.
• Experience in analyzing complex information from multiple sources.
• Ability to articulate decisions based on policy.

Responsibilities

• Analyze and process information to support Afghan resettlement.
• Make informed decisions based on stringent government policies.
• Work within high-pressure environments and manage daily case targets.

Skills

Microsoft Office 365

Analytical skills

Attention to detail

Decision making based on policy

Problem solving

Excellent verbal communication

Excellent written communication

Knowledge of Data Protection

Experience dealing with complex cases

Job description

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• Induction onsite (London) potentially for 10 days, then hybrid. Candidate must be local to London.

• Office attendance 1-3 days per week, minimum, on site, as required for Business needs.

• No travel expenses – Candidates need to be local to Whitehall.

The client is a new organisation set up to manage the process for supporting eligible Afghans who supported the UK mission in Afghanistan over the past 20 years to come to the UK, and once here to be assisted to begin their new lives with their families. It is important and rewarding work, supporting one of Defence’s highest priorities and reports directly into the Permanent Secretary.

Top 3 Evaluation Criteria:

Microsoft Office 365 competent

• Experience analysing complex information from multiple sources, with keen eye for attention to detail.

• Experience in using government policy to make decisions.

• Experience of working to strict policies and procedures.

• Ability to clearly articulate and justify decisions based on policy.

• Experienced in working to tight deadlines in high pace and sensitive operational environment.

• Delivering at pace – daily targets for cases

• Experience of problem solving.

• Excellent verbal and written communication skills.

• Good knowledge of Data Protection.

• Experience of working to tight deadlines.

• Demonstrate excellent communication and written skills. understanding of English, especially written.

• Competent with Microsoft Office 365 (Outlook, Word, PP, Excel, Teams etc.).

• Exposure to graphic/disturbing material and stories. Requirement to discuss up front with candidates to ensure they are resilient and ok with this.

• Ideally need candidates who are in similar roles.

• Need to be able to stick to policy. To make decisions based on policy, not on emotion.

• Ideally need candidates who are in similar roles.

• Experience dealing with complex cases.