Case Worker

Hampshire County Council; Havant; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Health Assured EAP

LGPS

Generous annual leave

Hybrid working

Job summary

Hampshire County Council is seeking a Case Worker to join the Adults’ Multi Agency Safeguarding Hub (MASH) in Havant. You will handle safeguarding referrals via telephone and online, triaging cases and providing signposting with a compassionate, professional approach.

Working hours are 37 or 24 per week with hybrid working from Public Service Plaza, Havant. The role offers a permanent contract or a temporary 12-month appointment, with opportunities for development within the council’s

Qualifications

• Experience handling safeguarding referrals via phone and online.
• Strong communication and IT/record-keeping skills.
• Resilience, adaptability and compassionate approach.
• Awareness of Care Act 2014 Section 42 or willingness to research.

Responsibilities

• Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to elevate cases to the management team.
• Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
• Preparing clear and concise reports.
• Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.

Skills

Telephone communication

IT skills

Record-keeping

Resilience

Compassion and empathy

Care Act 2014 awareness

Job description

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Case Worker

Job Reference: HCC624814

Salary Range: £28,697 - £31,573 pro-rata, per annum (actual salary for part-time role £18,612 - £20,478 per annum)

Work Location: Public Service Plaza, Havant (Hybrid Working)

Hours per week: 37 or 24

Contract Type: Permanent, 24 hours or Temporary (1 year), 37 hours

Closing Date: 5 October 2026

The Role:

Joining our Adults’ Multi Agency Safeguarding Hub (MASH) as a Case Worker, you’ll handle telephone and online safeguarding referrals using your compassionate communication skills, surrounded by a supportive team of skilled practitioners.

Our team receives all adult safeguarding referrals from across the county, and we work closely with our partner agencies, including the police and the health service, to give the best possible response when concerns are reported.In line with our Care Act (2014) duties, we’re committed to Making Safeguarding Personal and ensuring access to advocacy services. Although we don’t meet the people who use our service face-to-face, we’re the front door to Adults’ Health and Care for all safeguarding referrals, so the work we do can be fast-paced and challenging, but also incredibly rewarding.

What you’ll be doing:

• Triaging incoming telephone and online safeguarding referrals, completing Section 42 enquiries, and understanding when to elevate cases to the management team.
• Providing signposting where appropriate, directing individuals to the relevant team or partner agency.
• Preparing clear and concise reports.
• Achieving performance targets on the number of calls and online referrals you complete, as well as the quality of your responses.

What we’re looking for:

• Confident telephone communication skills, and the ability to ‘type and talk’.
• Sound IT and record-keeping skills.
• Resilience and adaptability.
• Commitment to demonstrating the organisation's values and behaviours, showing compassion, empathy and respect.
• Awareness of the Care Act (2014), particularly Section 42, or willingness to research ahead of the interview.

• Make a difference: Watch this short video to find out more about the important work we do in MASH.
• Career growth: Our experienced Case Workers can be considered for our social work apprenticeship scheme, leading to a career as a Qualified Social Worker. View our career pathways for more information about opportunities within our Adults Social Work service.
• Professional development: Continuous learning, mentoring and supportive supervision.
• Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
• Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here .

Your working hours will be Monday-Friday, 08:30-17:00, with a 16:30 finish on Fridays. Following your office-based induction period, you’ll be able to work from home up to 3 days per week.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note:We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Other job titles you may be searching for: Social Worker, Welfare Worker, Community Worker, Casework Assistant, Case Manager, Care Manager, Social Work Assistant, Social Work Practitioner, Support Worker, Support Coordinator, Reviewing Officer.

Values Based Recruitment:

We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.

This post is subject to a Criminal Records Check.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.