Case Support Co-ordinators

Dorset Council; North Allington; On-site; GBP 22,000 - 32,000; Full time

Job summary

Dorset Council is seeking six Case Support Co-ordinators to join the Business Support Hub in a 12-month fixed term, full-time contract. Roles cover multiple Dorset locations (Wareham, Bournemouth, Dorchester, Bridport) with hybrid working after induction.

You will provide administrative and coordination support to Adult Social Care teams, liaising with social workers and health partners to deliver timely, high-quality services.

Qualifications

• Experience working in an administrative, office or customer service environment.
• Highly organised with the ability to manage competing priorities.
• Strong communication and interpersonal skills.
• Confident using Microsoft Office applications, including Outlook, Teams, Word and Excel.
• Excellent attention to detail and ability to maintain accurate records.
• Experience in social care, health or public sector beneficial but not essential.

Responsibilities

• Coordinating referrals into Adult Social Care services.
• Managing appointments, meetings and diaries for practitioners and teams.
• Liaising with customers, families, health professionals, providers and partner organisations.
• Handling telephone and email enquiries, resolving routine queries and signposting where appropriate.
• Preparing correspondence, reports and documentation.
• Maintaining accurate records and ensuring information is entered onto case management systems.
• Uploading, scanning and processing documents in a timely and accurate manner.
• Supporting statutory and multi-agency processes through preparation of paperwork.

Skills

Administrative experience

Customer service experience

Organised

Communication skills

Microsoft Office

Tools

Microsoft Office (Outlook)

Teams

Word

Excel

Job description

About the role

We are looking for six organised, proactive and customer-focused Case Support Co-ordinators to join our growing Business Support Hub for a 12-month fixed term contract.

These full time roles are to support our Adult Social Care teams, and we have roles within the Purbeck Locality Team based in Wareham, the Home First Hospital Discharge Team based in Bournemouth and Dorchester, and the West Dorset Locality Team based in Bridport.

As a Case Support Co-ordinator, you'll play a vital role in helping social care practitioners deliver support to adults and older people across Dorset.

Working closely with Social Workers, Occupational Therapists, Carers Case Workers and Assessment and Support Co-ordinators, you'll help ensure people receive timely, effective support by providing high-quality administrative and business support.

No two days are the same, and you'll be part of a supportive team that plays an essential role in helping frontline services make a difference to people's lives.

What You Will Be Doing

You will provide a wide range of administrative and coordination support, including:

• Coordinating and processing referrals into Adult Social Care services.
• Managing appointments, meetings and diaries for practitioners and teams.
• Liaising with customers, families, health professionals, commissioned providers and partner organisations.
• Handling telephone and email enquiries, resolving routine queries and signposting where appropriate.
• Preparing correspondence, reports and documentation.
• Maintaining accurate records and ensuring information is entered correctly onto our case management systems.
• Uploading, scanning and processing documents in a timely and accurate manner.
• Supporting statutory and multi-agency processes through the preparation of paperwork and documentation.

You will also be responsible for producing meeting write-ups from recordings of meetings, including:

• Best Interest Meetings
• Multi-Agency Risk Management Meetings
• Other professional meetings as required

About You

We're looking for people who:

• Have experience working in an administrative, office or customer service environment.
• Are highly organised and able to manage competing priorities.
• Have strong communication and interpersonal skills.
• Are confident using Microsoft Office applications, including Outlook, Teams, Word and Excel.
• Have excellent attention to detail and can maintain accurate records.
• Enjoy working as part of a team while being able to manage their own workload.
• Are flexible, proactive and committed to providing excellent customer service.

Experience of working in a social care, health or public sector environment would be beneficial but is not essential.

Working Arrangements

These are hybrid roles. However, successful candidates should expect to spend a significant amount of time working from an office location during their initial induction and training period to support learning, development and integration into the team. Following this, a hybrid working arrangement will be discussed with your manager in line with service needs and Dorset Council's hybrid working arrangements.

About the Business Support Hub

The Business Support Hub brings together business support services from across Adults and Children's Services, creating a collaborative and professional support function that underpins frontline delivery. This is an exciting time to join us as the Hub continues to develop and grow, offering opportunities to learn, build your skills and contribute to shaping how we work in the future.

Further Information

For an informal discussion about the role, please contact us at [e-mail]

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.

This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check.

See our policy on the employment of ex-offenders.

See our policy on safeguarding children and young people.

See our adult safeguarding policy.

This vacancy is being advertised internally to:

• our employees
• agency workers currently working for us
• casual workers currently working for us

If we cannot appoint someone, the vacancy may then open to external candidates.

Employees working within a school are not considered internal applicants.

About Us

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you're passionate about making a difference, we'd love you to join us.