Business Support Officer

Medway Council; Chatham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Local government pension scheme

Flexible working scheme

Travel plan discounts

CAREFIRST counselling service

Employee discount scheme

Job summary

Medway Council seeks two Business Support Officers to join the Adults' Services team. This full-time, permanent role is based at Compass Centre, Chatham, moving back to Gun Wharf after renovations. The post offers hybrid working with initial office presence and future split between home and office.

You will provide effective administrative support to adult social care teams, including minute taking, mailbox management, and general administration, with training and induction to help you settle in.

Qualifications

• Minimum of 5 GCSEs (grades 4-9), including English and Maths, or equivalent.
• Experience in providing administrative support to a team.
• Strong IT proficiency and ability to manage multiple tasks with deadlines.

Responsibilities

• Provide effective and coordinated business support to adult social care teams.
• Take minutes, manage mailboxes, handle telephone enquiries and general administration.
• Support service delivery with proactive, confidential and accurate data handling.

Skills

Microsoft Word

Excel

Outlook

Teams

Organisational skills

Data handling

Job description

Job Introduction

Business Support Officer (Ref: ASC/26/049/LLS)

Directorate: People (Childrens, Adults, Public Health, Education and SEND)

Department: Adults' Services

Salary: Range 3 Level A (£26,654 per annum / pro rata)

Hours: 37 per week

Location: Gun Wharf

Working style:

Hybrid - Working from the office initially, and then part from home

Closing Date: 23/08/2026

Are you passionate about helping people and delivering excellent client support? We are excited to offer an opportunity for 2 Business Support Officers to join our dynamic and flexible Business Support team within Adult Social Care. This full-time, permanent role is currently based at the Compass Centre, Chatham, and will be moving back to Gun Wharf once renovations are complete. The post includes the flexibility of hybrid working. You will be working from the office whilst training but there will then be the opportunity to split your time between home and office working.

What You'll Be Doing

You will provide effective and coordinated business support to a variety of adult social care teams. Your role will be key in ensuring the smooth day-to-day operation of Adult Services, with a proactive approach to supporting service delivery. Duties will be on a rota basis and will include minute taking, mailbox management, dealing with telephone enquiries and general administration tasks.

What You'll Bring

• Qualifications: Minimum of 5 GCSEs (grades 4-9), including English and Maths, or equivalent.
• Experience: Proven experience in providing administrative support to a team. Ability to perform routine data entry tasks with accuracy and attention to detail.
• Skills: Strong proficiency in Microsoft Word, Excel, Outlook, and Teams, coupled with excellent organisational and planning skills that enable you to prioritise tasks and manage competing deadlines effectively. Your confident, empathetic and professional approach ensures a welcoming environment for staff, stakeholders, and the public, supported by a clear and courteous telephone manner. You demonstrate the ability to work independently while following established procedures, exercising initiative to resolve routine issues and escalating complex matters appropriately. With meticulous attention to detail, you accurately input and proofread data while maintaining confidentiality and security. Additionally, you are adaptable and willing to travel as required, bringing strong time management skills to consistently meet deadlines.
• Knowledge: a sound understanding of relevant policies and procedures applicable to the role and service area, ensuring compliance and consistency in service delivery. You possess a solid working knowledge of the General Data Protection Regulation (GDPR) and its significance in handling personal data and information sharing, always maintaining confidentiality and security. Additionally, you show awareness of equality, diversity, and inclusion principles, understanding their importance in delivering fair, accessible, and inclusive services to all stakeholders.

The successful post holder will be subject to a Standard DBS check.

Shortlisting

01/09/2026

Interviews

w/c 07/09/2026

In return we will offer you:

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers

Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C. There will be further opportunity once in post to progress from level A to B, and B to C.

When writing your application, it is important to ensure you identify your suitability against the requirements of the job profile, as this information will be used for shortlisting and may contribute to the CPF assessment. Your application may be rejected if the minimum required criteria is not met. Further information relating to the requirements for this role can be found in the CPF Guidance document attached.

The person specification of a job profile is split into three levels:

Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview.

Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience.

Level A

The Adults Business Support Team are seeking 2 x Business Support Officers to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation. All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs.

Important Information

• Applicants must be able to demonstrate all criteria which are essential for appointment to the role.

• For further information, and for details of the benefits of working for Medway Council, please refer to the Medway information pack available as a download or to view online.

• Please be advised that if you are not contacted within 3 weeks of the advert closing date then you have not been shortlisted. All recruitment correspondence, including interview letters and contracts of employment will usually be sent out via email.

• Please note, we prioritise applications from current Medway Council redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

• We reserve the right to close this vacancy at any time prior to the closing date.

Please visit http://www.mindfulemployer.net/ for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.