Case Manager - Multiple Vacancies

The Health and Care Professions Council; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a compassionate regulatory body as a Case Manager, where your expertise will help protect the public and uphold standards in healthcare. In this dynamic role, you'll manage a diverse caseload, collaborating with stakeholders to ensure timely investigations. With a focus on analytical thinking and effective decision-making, you'll navigate high-pressure situations while maintaining quality service. This is a unique opportunity to contribute to public safety and regulatory integrity in a supportive environment. If you're ready to make a meaningful impact, this role is for you.

Qualifications

• Experience in the regulatory sector with high-quality customer service.
• Ability to manage a varied caseload and work under pressure.

Responsibilities

• Plan and investigate a varied caseload, progressing cases timely.
• Assess risks in fitness to practise cases and prioritize high-risk cases.

Skills

Case Management

Analytical Skills

Critical Thinking

Problem-Solving

Customer Service

Workload Management

Job description

The HCPC is seeking experienced Case Managers who genuinely care about protecting the public and upholding regulatory standards across healthcare to join their Fitness to Practise team. We currently have a number of permanent and fixed term roles that we are recruiting to and we are particularly interested in applicants who can start on very short notice.

Purpose and Main Duties

This is a critical role within the Fitness to Practise team, where our Case Managers gather and assess information to ensure that the right regulatory action is taken to manage any risk to public protection. Our colleagues need to be empathetic and aware of our aim of being a compassionate regulator in all of our interactions.

The role operates in a highly pressurised and collaborative environment where individuals contribute to the team. However, Case Managers are also personally responsible for their own case work and for maintaining high standards of performance and professional practice, meeting challenging objectives around quantity, quality, timeliness, impact and customer service.

Case Managers are expected to operate with minimal guidance and supervision, demonstrating a high degree of resilience and confidence in their work. As we receive high volumes of complaints, case managers are expected to demonstrate effective workload management skills and proportionate decision making.

Key Responsibilities

• Planning and investigating a varied caseload, effectively progressing cases through to the next stage of investigation in a timely fashion.
• Proactively progressing enquiries, ensuring all necessary information and evidence is obtained and made available for the Investigating Committee Panel in line with set service standards and key performance indicators.
• Working constructively with our external stakeholders to ensure that your cases are proactively progressed in line with our policies, guidance and processes.
• Accurately assessing the risk presented in fitness to practise cases and ensuring that high-risk cases are quickly identified, prioritised and progressed for an Interim Order in line with service standards and key performance indicators.
• Analysing information and making sound, evidence-based decisions on the progression or conclusion of cases, ensuring any changes in risk are quickly identified as the case progresses and develops.

Candidate Requirements

A wide range of backgrounds are welcome and encouraged, and we are most interested in finding people with experience in the regulatory sector who can provide agile, high-quality customer service, and work collaboratively with internal and external stakeholders. Experience of working in a fast-paced, high pressure environment, with demonstrable experience of case management, the ability to assess information from different sources and make evidenced-based, transparent recommendations is essential.

The successful candidates will have experience of effectively managing their own case load and high volumes of varying tasks and responsibilities. An ability to build and maintain positive working relationships with key internal and external stakeholders is essential. In addition to this, they will also have demonstrable experience of analysing large volumes of complex information and identifying the salient points. Strong analytical, critical thinking and problem-solving skills will also be key to this role.

Closing Date: Friday 07 March 2025 at 1pm

Interview Dates: Friday 28th February, Monday 3rd March, Friday 14th March, Monday 17th March

Please be advised we will be shortlisting and interviewing candidates as and when applications are submitted and therefore candidates are encouraged to submit their application as soon as possible before the closing date. We reserve the right to close this advert prior to the advertised closing date in the event we receive high volumes of applications.

Please Note: This position has been advertised previously. We kindly ask candidates who have previously applied for the Case Manager role to refrain from reapplying unless they can clearly demonstrate significant new or enhanced skills and experience gained since their previous application. We value the time and effort invested by all applicants and encourage reapplications only if meaningful professional growth has been achieved.