Case Manager

Buylocalad; Wigan; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading genealogist firm is seeking a Case Manager in Wigan. The role involves researching family connections, engaging with clients, and managing administrative tasks in a supportive environment. Ideal candidates should have a degree and experience in a professional office, with strong organizational skills and communication abilities.

Benefits

Modern offices with free parking

Rooftop Garden Terrace

Social events and charity fundraisers

Qualifications

• Degree educated with 2-3 years experience in a professional office.
• Strong communication skills, particularly over the phone.
• Geographical knowledge of UK towns and counties.

Responsibilities

• Research family trees and locate next of kin using databases.
• Liaise with family members and update solicitors.
• Prepare reports for internal and external parties.

Skills

Communication

Organization

Problem Solving

Education

Degree

Tools

Microsoft systems

Job description

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Role: Case Manager

Salary: £28,000 - £35,000 + Annual discretionary bonus

Role: Case Manager

Location: Wigan, Greater Manchester (Office Based)

Salary: £28,000 - £35,000 + Annual discretionary bonus

About Our Client:Established in 2001, our client works with both private clients and the public sector to locate missing Next of Kin and beneficiaries to an estate. They are now one of the countrys largest genealogists/heir hunter firms and due to substantial organic growth, are looking to recruit a Case Manager.

Day To Day Tasks

Using various databases available to research family trees and locate next of kin

Liaising with family members via telephone for the most part

Updating solicitors and public sector contacts

General admin tasks such as requesting updates on cases and adding notes to systems.

Computerising family trees

Ordering certificates from GRO or local registrar

Preparing reportsfor both internal and external parties.

The Ideal Candidate Will Have/be

Degree educated with a minimum of 2-3 years post graduate work experience within a professional office environment.

Ultra-organised and possess strong communication skills including a good telephone manner.

An excellent grasp of English language and neat, clear handwriting.

Experience on the phone

Geographical knowledge of towns, cities and counties in the UK.

Basic knowledge of Microsoft systems

Able to manage workloads working to tight deadlines.

Able to prioritise

An exemplary sickness & punctuality record

A proven team player.

Able to work as part of a team and also independently.

Proactive in problem solving but know when to ask for help, not being afraid to ask for advice in a busy office environment.

Career Progression

Regular one-to-ones, reviews, and appraisals with Team Leaders and/or Department Heads.

Individual entry to appropriate sector awards

Annual pay reviews with fair and demonstrable pay increases

Opportunity to develop areas of knowledge/skill within the department

Other

Aesthetically pleasing & modern offices with free on-site parking (or paid for off-site parking)

Room 102 onsite Rooftop Garden Terrace, created as a Chill out space for employees to enjoy.

Refreshments provider (Machine pod coffee, Tea, Coffee, Filtered water)

Social events with your team and wider company including an annual summer day out & Christmas party.

Charity fundraisers join in with support for our nominated charities including bake offs and sponsored walks

This is a great opportunity and salary is dependent upon experience. Apply now for more details

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Legal

• Industries

  Law Practice

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