Case Manager

United Trust Bank Limited; Greater London; Hybrid; GBP 42,000 - 64,000; Full time

Job summary

United Trust Bank Limited in London is seeking a Case Manager to oversee the administration of property development funding in support of the Property Development Directors and Managers. The role is hybrid, with 3 days in the City of London office and 2 days at home.

You will maintain loan diligence, analyse reports from advisers, ensure KYC/compliance, and manage post-drawdown tasks while building strong relationships with clients and professionals.

Qualifications

• Experience with loan diligence from acceptance to drawdown.
• Ability to interpret and act on reports prepared by advisers.
• Knowledge of KYC/AML compliance requirements.

Responsibilities

• Maintain accurate loan diligence from acceptance through to loan drawdown.
• Analyse, interpret and act on reports prepared by advisers.
• Ensure all KYC requirements are met and signed off by Compliance.
• Maintain relationships with clients, professionals and PDD/PDMs; attend meetings and site visits.
• Oversee post-drawdown tasks: AML/KYC info, payments, redemptions, insurance and charges.

Skills

Strong analytical skills

Accuracy and eye for detail

Good written and verbal skills

Good organisational skills

Can-do attitude

Client handling experience

Customer relationship management

Stakeholder management

Teamwork

Job description

This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.

Role Purpose

The Case Manager is responsible for the administration of property development funding in support of the Property Development Directors and Managers (PDD/PDM).

Responsibilities:

• Maintain accurate and well documented loan diligence from acceptance through to loan drawdown.
• Analyse, interpret, comment and act constructively on reports prepared by the Bank’s professional advisers
• Ensure all KYC requirements have been met and where appropriate, signed off by Compliance
• Maintain a close working relationship with clients, professionals and PDD/PDMs, in support of achievement of the Bank’s business objectives. Attend meetings and site visits as required to further enhance working relationships
• Active involvement in account/file maintenance process, including anti money laundering/KYC information collation, effecting payments against Monitoring Surveyor certificates, completion and management of loan redemptions, fee and interest collection, insurance matters and all post draw down follow up matters with the professional advisers

Skills and Experience sought:

• Strong Analytical skills
• Accuracy and eye for detail
• Good written and verbal skills
• Good organisational skills
• Committed to high service levels with a “can do” attitude
• Ability to deal with clients at all levels and to handle enquiries
• Customer Relationship Management
• Stakeholder Management
• Teamwork

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.