Case Administrator

Serco; Stoke Gifford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

25 days annual leave

Hybrid/flexible working

Job summary

Serco is hiring a Case Administrator in Bristol to provide back-office support and administrative services for healthcare and other teams. You will handle queries, data entry into the CRM, file management, and documentation via Word, Excel and Outlook, maintaining accuracy and data protection standards.

The role requires clear English communication, good organisational skills, and the ability to meet targets. Serco offers a supportive culture and a range of employee benefits.

Qualifications

• Fluent English language skills spoken and written.
• Attention to detail in office administration.
• Keen organisational skills with respect to filing and record keeping.
• Able to deliver work to set targets and be self-motivated.

Responsibilities

• Acting as the primary clerical support resource for internal and external customers.
• Managing telephone and e-mail queries from third parties.
• Maintaining customers files in line with data protection requirements.
• Accurate dispatching of information via external courier.
• Accurate data entry onto the CRM.
• Working within established processes and KPIs.
• Liaison with other teams and medical colleagues.
• Data collation and general office administration duties.

Skills

IT literacy

Fluent English

Attention to detail

Organisational skills

Self-motivated

Tools

MS Word

MS Excel

MS Outlook

Job description

Job title: Case Administrator

Salary: £26,000pa

Location: Bristol

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a Case Administrator, you will be responsible for the back-office support and administrative services to healthcare and other administration employees within the designated Centre location or region.

Key accountabilities

• Acting as the primary clerical support resource for internal and external customers.
• Managing telephone and e-mail queries from third parties.
• Maintaining customers files in line with data protection requirements.
• Accurate dispatching of information as required via external courier.
• Accurate data entry onto the CRM.
• Working within established processes and key performance indicators.
• Liaison with other teams and medical colleagues.
• Data collation.
• General office administration duties, including documenting invoices, updating spreadsheets and filing.
• Other ad hoc duties as required.
• IT literacy: Able to confidently use MS Word, Excel, and Outlook to a basic standard e.g., must be able to create letters from scratch, use spread sheets to capture, update and store data in a clear and logical manner from scratch.
• Able to read and send emails / attachments etc.
• Fluent English language skills spoken and written in a clear, caring, courteous and professional manner.
• Attention to detail in relation to office administration duties essential for the job.
• Keen organisational skills with respect to logical filing and record keeping.
• Able to deliver work to set targets and be self-motivated, effectively structuring daily activities ensuring effective outcome.
• Willingness to travel as required by the business and undertake other duties and working patterns as required.

What We Offer

• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).