Case Administrator

TN United Kingdom; Grimsby; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in the recruitment sector is looking for a dedicated Case Administrator to support the Probation Service. This role involves managing daily administrative tasks, maintaining accurate records, and engaging with probation clients. The ideal candidate will have strong organizational skills and a calm demeanor, ensuring effective communication and support within the team. Join a company that values quality service and community support, making a significant impact in the lives of individuals on probation. This is a fantastic opportunity to contribute to a meaningful cause while developing your administrative skills in a supportive environment.

Qualifications

• Organized individual with basic IT and typing skills.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain accurate records and manage paperwork.
• Handle calls, emails, and assist visitors at reception.

Skills

Basic IT skills

Typing skills

Clear communication

Organizational skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Job description

Job Opportunity: Case Administrator

Location: Grimsby (Fully Site Based)

Pay: £12.21 per hour (paid weekly)

Hours: Monday - Friday (37 hours per week)

Job Type: Temporary

About Us

Brook Street has become one of the UK's leading recruitment agencies, connecting thousands of people with meaningful employment opportunities at over 4,500 companies annually. We pride ourselves on delivering quality services tailored to the needs of both clients and candidates.

About the Client

The Probation Service is a statutory criminal justice agency responsible for supervising high-risk offenders released into the community.

Role Overview

We are seeking an organized and reliable individual to join the Probation Service as a Case Administrator. Your role will involve supporting staff and individuals on probation through daily administrative tasks such as managing paperwork, updating records, answering calls, and scheduling appointments. You will contribute to a team dedicated to community support and reducing re-offending.

Key Responsibilities

• Maintain accurate records in our systems
• Arrange meetings and appointments
• Handle telephone calls, emails, and postal correspondence
• Assist visitors at reception and on the phone
• Organize equipment and materials for the team
• Manage petty cash, travel expenses, and vouchers
• Support general office duties and meeting documentation
• Engage with probation clients, including those who may be upset or angry
• Follow safeguarding and safety procedures
• Provide occasional support to other local offices

Candidate Requirements

• Basic IT and typing skills, including Word and basic Excel
• Clear and confident communication skills
• A calm, fair, and professional approach when interacting with others
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail

Additional Information

• Successful candidates will need to pass identity and security checks, which may take several weeks.

Brook Street proudly supports the Armed Forces Covenant and guarantees to interview all veterans and military spouses/partners who meet the essential criteria.

As a Disability Confident Leader and holder of the Gold Award from the Defence Employer Recognition Scheme, we offer a guaranteed interview to eligible candidates who meet the role's essential requirements.

If you identify as a candidate with a disability or as a veteran or military spouse/partner and meet the criteria, please contact us via the Brook Street website to register your interest. We are committed to engaging with you.

In cases of high volume, the most suitable candidates from the military community will be shortlisted for interviews.