Case Administrator

Brook Street; Grimsby; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Case Administrator to support rehabilitation efforts in the community. This role involves managing records, handling communications, and assisting team members in a meaningful public sector position. The ideal candidate will possess strong organisational skills, a calm demeanor, and the ability to work effectively with diverse individuals. This is a fantastic opportunity to make a real impact while gaining valuable experience in the public sector. If you are passionate about helping others and ready to contribute to a safer society, this role is perfect for you.

Benefits

Weekly Pay

Full Training

Ongoing Support

Public Sector Experience

Qualifications

• Proven IT and typing skills for effective administration.
• Strong communication and organisational skills for team support.

Responsibilities

• Manage files and keep accurate records for the probation service.
• Handle calls and emails while assisting team members.

Skills

IT Skills

Typing Skills

Communication Skills

Active Listening

Organisational Skills

Attention to Detail

Tools

Microsoft Word

Microsoft Excel

Job description

Location: Grimsby (Fully Site-Based)
Pay: £12.21 per hour (paid weekly)
Hours: Monday - Friday, 37 hours per week
Contract Type: Temporary (with potential for extension)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

Make a Real Difference in Your Community

Looking for a role where your organisational skills can help change lives?

Brook Street is working in partnership with the Probation Service to find a reliable and motivated Case Administrator to support rehabilitation efforts in the community. You'll be part of a team making a real impact, helping people on probation turn their lives around.

Why This Role Might Be Right for You

• You're calm under pressure and care about fairness.
• You enjoy admin work and are ready to grow your public sector experience.
• You want to contribute to a safer society.

What You'll Be Doing

• Keeping accurate records and managing files
• Handling calls, emails, and reception duties
• Setting up appointments and meetings
• Preparing and distributing paperwork
• Assisting team members with day-to-day tasks
• Helping people on probation, some of whom may be distressed or upset
• Following strict safeguarding procedures

You may also occasionally assist nearby offices when needed.

What We're Looking For

• Good IT and typing skills (Word, basic Excel)
• Clear communication and active listening skills
• A calm, respectful approach with people from all backgrounds
• Strong organisational skills and attention to detail
• Ability to work independently and as part of a team

You must pass standard identity and criminal background checks before starting. While this process can take several weeks, we will support you through it and keep you updated.

Why Join Us

• Weekly pay and reliable hours
• Full training and ongoing support
• A chance to build meaningful experience in the public sector

Apply today and take the first step toward making a real difference.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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