Case Admin - Casualty Injury

DAC Beachcroft; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Professional funding

ESG activities

Job summary

DAC Beachcroft in Birmingham is seeking a Case Administrator to join our Casualty Injury team. You will support fee earners handling EL/PL claims, ensuring files are managed efficiently and client service standards are met.

Key duties include opening and maintaining case files, processing legal documentation, updating case management systems and meeting deadlines. The role offers strong training, career development and exposure to leading insurers and corporate clients.

Qualifications

• Previous administrative experience, ideally in legal, insurance or professional services environment.
• Strong organisational skills with ability to manage competing priorities.
• Excellent attention to detail and accuracy.
• Good IT skills, including Word, Excel and case management systems.
• Strong written and verbal communication skills.
• Ability to work effectively as part of a team.
• Proactive and positive approach to work.
• Good problem-solving and analytical skills.
• Strong customer service and interpersonal skills.
• Resilient and adaptable, with willingness to learn new skills.

Responsibilities

• Opening and maintaining case files accurately and efficiently.
• Preparing, reviewing and processing legal documentation and correspondence.
• Updating case management systems and ensuring data is recorded accurately.
• Monitoring and managing key deadlines.
• Assisting fee earners with file administration throughout the lifecycle of a claim.
• Handling incoming and outgoing correspondence.
• Supporting financial administration, including trust balances and billing-related activities where required.
• Liaising with clients, third parties and internal stakeholders in a professional manner.
• Ensuring work is completed in line with client SLAs, protocols and firm procedures.
• Identifying and escalating any risk, compliance or operational issues as appropriate.
• Maintaining awareness of the firm's strategies, processes and best practices.
• Attending training sessions and continually developing technical knowledge and skills.

Skills

Organisational skills

IT skills

Attention to detail

Communication

Teamwork

Tools

Case management systems

Microsoft Word

Excel

Job description

Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage)

Location: Birmingham

Application Deadline: 30 October 2026

Description

DAC Beachcroft is looking to appoint a Case Administrator to join our Casualty Injury team in Birmingham.

Our Casualty Injury team focuses on Employers' Liability and Public Liability claims, with claims valued up to £100k. This is an excellent opportunity to join a dynamic and supportive team, with full training provided, and play an important role in supporting the handling of a diverse range of EL/PL claims.

At DAC Beachcroft, you'll benefit from working for one of the country's leading law firms. You'll gain valuable hands‑on experience while building relationships with colleagues and clients, including leading insurers and well‑known corporate businesses. This is a fantastic opportunity to develop your skills and grow your career in a supportive and professional environment.

What you will do?

As a Case Administrator, you'll provide administrative support to fee earners handling litigated EL/PL claims, helping to ensure files are managed efficiently and client service standards are consistently met.

Your responsibilities will include:

• Opening and maintaining case files accurately and efficiently.
• Preparing, reviewing and processing legal documentation and correspondence.
• Updating case management systems and ensuring data is recorded accurately.
• Monitoring and managing key deadlines.
• Assisting fee earners with file administration throughout the lifecycle of a claim.
• Handling incoming and outgoing correspondence.
• Supporting financial administration, including trust balances and billing‑related activities where required.
• Liaising with clients, third parties and internal stakeholders in a professional manner.
• Ensuring work is completed in line with client SLAs, protocols and firm procedures.
• Identifying and escalating any risk, compliance or operational issues as appropriate.
• Maintaining an awareness of the firm's strategies, processes and best practices.
• Attending training sessions and continually developing technical knowledge and skills.

Who you are

• Previous administrative experience, ideally gained within a legal, insurance or professional services environment
• Strong organisational skills with the ability to manage competing priorities effectively.
• Excellent attention to detail and accuracy.
• Good IT skills, including Microsoft Word, Excel and case management systems.
• Strong written and verbal communication skills.
• Ability to work effectively as part of a team.
• A proactive and positive approach to work.
• Good problem‑solving and analytical skills.
• Strong customer service and interpersonal skills.
• Resilient and adaptable, with a willingness to learn and develop new skills.

What's in it for you?

• High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive).

We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.

Note for Recruitment Agencies

DAC Beachcroft manages all vacancies via our in-house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL).

Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable.

For PSL queries, please contact: [e-mail] or [e-mail]