Carrier Team Lead Admin

GXO Logistics; Hempstalls; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Cycle to work scheme

Retail discounts across major brands

Training & development

Wellbeing programmes

Job summary

GXO Logistics in Trentham, Stoke is seeking a Carrier Team Lead Administrator to manage carrier performance, costs, compliance and customer service through accurate reporting and data analysis. This is a full-time, permanent role with a Monday to Friday 8am to 4pm schedule, offering a salary up to £28,000 depending on experience and a comprehensive benefits package.

You will support the Carrier Management team with invoicing, reporting, CMS2 maintenance and continuous improvement initiatives to

Qualifications

• Strong analytical skills with the ability to interpret performance data and produce meaningful reports.
• Experience using Microsoft Excel; proficiency with Word, Outlook and PowerPoint.
• Experience in logistics, transport or supply chain environment.
• Excellent communication and time management skills; ability to manage multiple priorities.
• Self-motivated with problem-solving abilities and ability to work independently.

Responsibilities

• Manage carrier invoicing and claims processes, ensuring accurate validation, reconciliation, reporting, and timely resolution of discrepancies.
• Produce, maintain and analyse operational performance reports, delivering actionable insights and recommendations to support business and carrier performance reviews.
• Maintain the Carrier Management System (CMS2), ensuring high levels of data accuracy, integrity and compliance across all records and reporting.
• Monitor carrier and trailer activity, identifying trends, risks, non-conformances and opportunities to improve service, efficiency and operational performance.
• Provide administrative and analytical support to the Carrier Management team, responding to customer and operational enquiries while contributing to continuous improvement initiatives.

Skills

Analytical thinking

Data analysis

Communication

Problem solving

Time management

Independent working

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

CMS2 / carrier management systems

Job description

Love analysing data, solving problems and making processes more efficient? Ready to use your logistics expertise to improve carrier performance and customer outcomes? Do you have a keen eye for detail and thrive in a fast-paced environment? Whatever the reason, this may be the role for you!

We are currently seeking a Carrier Team Lead Administrator at our Screwfix site in Trentham, Stoke. This role supports the effective management of carrier performance, costs, compliance and customer service through accurate reporting, data analysis and process administration.

This is a full time, permanent position, predominately working Monday to Friday, covering the hours of 8am to 4pm. However, we do ask for some flexibility, this is logistics after all.

Pay, benefits and more:

You'll be paid a salary up to £28,000 depending on experience and receive 25 days annual leave plus bank holidays. Your benefits package includes a company pension scheme, cycle to work scheme, extensive retail discounts across all the big retailers including supermarkets, fashion, technology, travel, days out, hair & beauty, sports and much more, continuous training and development opportunities and extensive wellbeing programmes and initiatives accessible to all employees.

What you'll do on a typical day:

• Manage carrier invoicing and claims processes, ensuring accurate validation, reconciliation, reporting, and timely resolution of discrepancies
• Produce, maintain and analyse operational performance reports, delivering actionable insights and recommendations to support business and carrier performance reviews
• Maintain the Carrier Management System (CMS2), ensuring high levels of data accuracy, integrity and compliance across all records and reporting
• Monitor carrier and trailer activity, identifying trends, risks, non-conformances and opportunities to improve service, efficiency and operational performance
• Provide administrative and analytical support to the Carrier Management team, responding to customer and operational enquiries while contributing to continuous improvement initiatives

What you need to succeed at GXO:

• Strong analytical skills with the ability to interpret performance data, produce meaningful management reports and identify opportunities for continuous improvement
• Advanced Microsoft Excel skills, supported by proficiency in Microsoft Word, Outlook and PowerPoint, with experience using carrier, transport management or reporting systems
• Proven experience within a logistics, transport or supply chain environment, with an understanding of carrier networks and last-mile delivery operations
• Excellent communication, organisational and time management skills, with the ability to manage multiple priorities, build stakeholder relationships and maintain a high level of accuracy
• Self-motivated and adaptable, with strong problem-solving abilities and the confidence to work independently, collaboratively and challenge existing processes to drive efficiencies

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.