Carrier Performance & Logistics Optimisation Lead

Robert Dyas; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Robert Dyas is seeking a Logistics Carrier Performance Analyst based at our Wimbledon Head Office. You will measure and manage third‑party carrier performance, optimise costs, and ensure customers receive excellent service.

Key duties include owning carrier relationships, analysing invoices for savings, coordinating with the Distribution Centre, and forecasting volumes to secure capacity. Travel to Hemel Hempstead and carrier hubs will be required.

Qualifications

• Analytical mindset with ability to work through large data sets and drive cost efficiencies.
• Proficient in Excel with data modelling and interpretation skills.
• Experience with carrier management is a plus.
• Willingness to travel to Hemel Hempstead and carrier hubs as needed.

Responsibilities

• Own day-to-day relationships with Third-Party carriers and escalate issues to keep operations smooth.
• Regularly measure performance against SLAs, costs, service levels, and returns performance.
• Review invoices to identify cost-saving opportunities and manage Metapack setups for optimal service.
• Coordinate with Distribution Centre to ensure parcel-level tracking and returns handling.
• Forecast carrier volumes to secure capacity and reduce customer contacts.

Skills

Analytical thinking

Commercial acumen

Flexibility

Tools

Microsoft Excel

Metapack

Job description

Robert Dyas is seeking a Logistics Carrier Performance Analyst based at our Wimbledon Head Office. You will measure and manage third‑party carrier performance, optimise costs, and ensure customers receive excellent service.

Key duties include owning carrier relationships, analysing invoices for savings, coordinating with the Distribution Centre, and forecasting volumes to secure capacity. Travel to Hemel Hempstead and carrier hubs will be required.