Carrier Manager

Swap; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading software provider in London is looking for a dynamic Carrier Manager to manage daily shipping operations and maintain integrations between ecommerce platforms and shipping software. This role ensures smooth shipment flows and resolves technical issues promptly to enhance order fulfilments. The ideal candidate is a problem-solver with a strong background in logistics and ecommerce.

Qualifications

• 3+ years of experience in ecommerce shipping or logistics coordination.
• Familiarity with APIs, webhooks, and shipping logic.
• Organized, tech-savvy, and proficient with Excel/Google Sheets.

Responsibilities

• Oversee daily carrier operations and account setups.
• Maintain and troubleshoot integrations with ecommerce platforms.
• Liaise with carriers for technical support and service updates.

Skills

Problem Solving

Technical Systems

Multi-tasking

Tools

Excel

Google Sheets

Ticketing Tools

Job description

Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.

Job Summary

We’re looking for a hands-on Carrier Manager to manage daily shipping operations with a focus on maintaining and troubleshooting integrations between ecommerce platforms and shipping label software. This role is key to ensuring that carrier accounts are set up correctly, shipments flow smoothly, and technical issues are resolved quickly to keep order fulfilments on track.

Responsibilities

• Oversee day-to-day carrier operations, including account setup, service mapping, and shipping rule configurations.
• Maintain and troubleshoot integrations between ecommerce platforms (e.g., Shopify, WooCommerce, Magento) and shipping label software (e.g., ShipStation, Shippo, EasyPost).
• Monitor label generation and shipment flows, ensuring accurate rates, service selections, and timely dispatch.
• Liaise with carriers (e.g., Royal Mail, DPD, DHL, FedEx) for technical support, service updates, and operational issues.
• Maintain up-to-date documentation for shipping configurations, carrier credentials, and SOPs.
• Support the Sales and onboarding team with shipping label errors, returns processing, and commercial invoice approval.
• Occasionally, support the finance team with reconciliation of carrier charges.

Requirements

• 3+ years of experience in ecommerce shipping, logistics coordination, or carrier management.
• Familiarity with ecommerce platforms (e.g., Shopify, Magento) and third-party shipping tools (e.g., ShipStation, Shippo).
• Familiarity with the logistics industry from express to postal operators to 3PL/ fulfilment.
• Basic understanding of APIs, webhooks, and shipping logic (zones, service levels, rates).
• Strong problem-solving skills and the ability to work with both technical systems, sales and customer service teams.
• Organised, tech-savvy, and comfortable working across multiple systems simultaneously.
• Proficiency with Excel or Google Sheets; experience with ticketing tools (e.g., Zendesk, Jira) is a plus.

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development and Technology, Information and Media

Referrals increase your chances of interviewing at Swap by 2x

Get notified about new Logistics Specialist jobs in London Area, United Kingdom.

Willesden, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

Sutton, England, United Kingdom 4 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 1 week ago

Feltham, England, United Kingdom 6 days ago

Uxbridge, England, United Kingdom 17 hours ago

London, England, United Kingdom 1 month ago

Logistics Operative - London Fire Brigade

London, England, United Kingdom 7 hours ago

Duty Logistics Manager - 6 Months Fixed Term

Hounslow, England, United Kingdom 5 days ago

London, England, United Kingdom 1 week ago

TikTok Shop - Procurement Manager, Europe Logistics

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

Complex Claims Specialist - Cargo & Logistics

London, England, United Kingdom 5 days ago

City Of Westminster, England, United Kingdom £240.00-£250.00 1 month ago

London Area, United Kingdom $30,000.00-$32,000.00 6 days ago

Maidstone, England, United Kingdom 1 day ago

London, England, United Kingdom 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.