Caretaker

FirstPort; London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Join a leading property management company as a Caretaker, where you will maintain the highest standards of cleanliness and hygiene. We're seeking a proactive individual with strong customer service skills and at least two years of experience in caretaking. You will engage with residents, manage maintenance requests, and uphold health and safety standards.

Benefits

Competitive salary

Range of benefit packages

Exclusive discounts on additional benefits

Qualifications

• At least 2 years’ experience in a similar role.
• Good understanding of Health and Safety regulations, including COSHH.
• Ability to build and maintain strong relationships.

Responsibilities

• Ensure the cleanliness and health standards of the property.
• Act as main point of contact for customers.
• Complete daily maintenance tasks and report issues.

Skills

Communication

Customer Service

Maintenance

Job description

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As Caretaker you will contribute to our vision of being the UK's favourite residential property manager by:

• Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
• Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety to maximise presentation.
• Supporting the Development Manager with individual customer requests in a polite and professional manner, exceeding customer’s expectations.

The Caretaker reports directly into the Development Manager

About You

You will be an experienced caretaker with at least two years’ experience working in a similar role and completing maintenance duties. You will have a good understanding of Health and Safety regulations including COSHH. You will be confident, polite and a courteous communication with the ability to build and maintain strong relationships. An exceptional customer service provider, you will have the ability to work on your own initiative, manage and prioritise your own workload.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.

Main Responsibilities

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
• Investigate first level complaints within the development.
• Responsible for the cleaning and up-keep of the buildings and grounds area.
• To handle parcels and packages that have been delivered daily. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
• To conduct site walk rounds daily, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports must be documented within the hand over log.
• Daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas.
• If required, disposal of rubbish in the designated rubbish collection area.
• To carry out deep cleaning as and when requested.
• Report any maintenance issues that may arise to the development manager
• Be prepared to perform any other reasonable duties, as requested by the development manager

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.