Careers Digital Information Officer

LGBT Jobs; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Sector-leading salary

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking a Careers Systems Support role to optimise online careers systems for students and graduates, with a focus on configuring CareersHub and related subscriptions while providing user-facing support.

You will diagnose issues, escalate to IT or vendors, train staff, and update content on CareersHub and SharePoint intranet, with emphasis on accessibility and data analysis using Excel and 365 tools.

Qualifications

• Experience in content management and web content curation.
• Knowledge of basic HTML and accessibility standards.
• Strong data analysis skills using Excel and proficiency with Microsoft 365.

Responsibilities

• Providing careers system support, diagnosing problems and escalating issues to IT or vendors as needed.
• Optimising the configuration and design of CareersHub and related website services, reviewing analytics to inform developments.
• Managing and updating content on CareersHub and the Careers Intranet (SharePoint), training staff and documenting best practices.

Skills

Content management

HTML basics

Accessibility standards

Stakeholder management

Tools

Microsoft 365

Excel

Job description

Supporting the optimisation of online careers systems for City St George’s students and graduates

Optimising the configuration and design of the CareersHub management system

Providing careers system support, including diagnosing problems and escalating issues

Requirements include experience in content management and proficiency in Microsoft 365

Closing date for applications is 15th November 2026

City St George’s offers a sector-leading salary, pension scheme, and comprehensive staff training

The university is committed to promoting equality, diversity, and inclusion

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.

Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

This is a new role supporting the optimisation and development of online careers systems, giving City St George's students and graduates easy access to digital careers and employability support. The Careers and Employability Directorate is the central careers service for all students at City St George’s except for Bayes postgraduate students. The directorate has six teams; Careers Consultants, Employer Engagement, Unitemps, Student Development, Year Placements and the team where this position is based, Information.

Responsibilities

• Providing careers system support for users, diagnosing problems and finding resolutions, escalating issues to the central IT department and vendors, as required.
• Optimising the configuration and design of CareersHub, the key careers service management system used by the Careers & Employability team, and other website subscription services, reviewing analytics data to inform developments.
• Managing and updating content on CareersHub and the Careers Intranet (SharePoint), training staff and documenting good practice.

Person Specification

• Experienced in content management, including web content curation and knowledge of basic HTML and accessibility standards.
• Highly proficient using Microsoft 365, particularly Excel for data analysis and reporting.
• Passionate about technology and emerging AI, with the knowledge and skills to make meaningful improvements and to think beyond traditional solutions to improve the user experience.
• Skilled at identifying customer needs, resolving issues or escalating appropriately, and managing multiple priorities in fast-paced environments.
• Strong organisational, communication and interpersonal skills, with the ability to build effective relationships across a wide range of stakeholders.

Additional Information

• Closing date for applications: 15th November 2026 at 11:59pm
• Interviews are scheduled to take place from 7th December 2026
• The selection process will involve an interview and assessment exercise. Further details will be confirmed at the interview stage.
• City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.
• City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
• We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
• City St George’s operates a guaranteed interview scheme for disabled applicants.