Career Pathway Advisor (12-Month Contract)

Palladium; Southampton; On-site; GBP 28,000 - 29,000; Full time

Job summary

Palladium is hiring an Employment Advisor for a 12-month fixed-term contract in our Southampton office, with travel to other Hampshire offices as needed. You will guide customers through the Restart Scheme, build tailored action plans, and foster relationships with employers, Job Centre teams, and partners to reach sustainable employment goals.

The role requires a degree or proven performance in target-driven roles, strong organisational skills, and the ability to meet KPIs while delivering

Qualifications

• Target driven and customer-focused with a passion for helping and supporting people to make positive change.
• Pragmatic and solution-focused, with the confidence to challenge mindsets and behaviours.
• High levels of independence and professionalism to manage own caseload within a larger team.
• Attention to detail with strong organisational and problem-solving skills.
• Experience in a customer / client facing and targeted environment.
• Educated to degree level, or alternatively have a demonstrable track record of performance and success in target driven sales, customer service or case manager roles.
• Knowledge of employment market and area / interest in welfare to work.
• Ability to motivate, challenge and inspire;
• Proactive and solution focused;
• Performance and target focused;
• Excellent organisation and prioritisationskills;
• The determination and drive to want to make a positive difference.

Responsibilities

• Take responsibility and accountability for customers as assigned and work with them through to employment.
• Assessing each customer’s starting position to decide how to best meet their needs.
• Building rapport and a positive working relationship with each customer.
• Creating and following through with individualised action plans, ensuring appropriate and effective activity is undertaken by each customer
• Address each customer’s personal constraints to employment, providing challenge, advice and guidance where appropriate in order to develop their capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
• Identify, structure and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
• Maintain accurate customer records to the required standard to ensure the customer journey is documented in accordance with quality and contractual requirements.
• Develop an understanding of specialist signposting services in the local area / region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering a high-quality employability service to customers.
• Develop relationships and networks with key stakeholders, including employers, Job Centre teams and provisions and funding providers, to ensure smooth operation of all processes.

Skills

Target driven

Customer-focused

Independent work

Attention to detail

Customer-facing experience

Degree level

Employment market knowledge

Motivation

Proactive problem-solving

Organisation & prioritisation

Positive difference mindset

Guiding principles alignment

Education

Degree level or proven performance in target driven roles

Job description

Palladium is hiring an Employment Advisor for a 12-month fixed-term contract in our Southampton office, with travel to other Hampshire offices as needed. You will guide customers through the Restart Scheme, build tailored action plans, and foster relationships with employers, Job Centre teams, and partners to reach sustainable employment goals.

The role requires a degree or proven performance in target-driven roles, strong organisational skills, and the ability to meet KPIs while delivering