Care Team Leader: Lead, Mentor & On-Call Support

Next Chapter Healthcare Ltd; England; On-site; GBP 20,000 - 22,000; Full time

Job summary

Next Chapter Healthcare Ltd in the United Kingdom is seeking an experienced Team Leader to coordinate shifts and lead Support Workers in a supported living service focusing on adults with mental health needs. You will ensure high-quality, person-centred care, manage on-call duties and model compassionate, professional conduct.

You will support daily living activities, maintain accurate records and uphold safeguarding and risk management across the service while promoting independence and dignity

Qualifications

• Relevant Level 2 qualification in Health and Social Care, or equivalent.
• Willingness to work towards Level 3 in Adult Care/Health and Social Care.
• Commitment to completing mandatory and role-specific training.
• Level 3 Diploma/NVQ in Adult Care/Health and Social Care, or equivalent.
• Relevant mental health qualification or accredited training.
• Current safeguarding, medication, Mental Capacity Act, first aid or positive behaviour support training.
• Experience of working within health and social care, supported living or a similar care environment.
• Experience of supporting adults with mental health needs.
• Experience of taking responsibility during a shift and providing guidance and support to colleagues.
• Experience of working with support plans, risk assessments and care documentation.
• Experience of recognising and responding appropriately to changes in an individual's mental health, behaviour or wellbeing.
• Experience of responding to incidents, safeguarding concerns or challenging situations.
• Experience of working effectively as part of a team.
• Previous experience in a Team Leader, Senior Support Worker or similar senior care role.
• Experience of working within a supported living service.
• Experience of supervising, mentoring or inducting staff.
• Experience of participating in an on-call rota.
• Experience of working collaboratively with health and social care professionals and other agencies.
• Experience of supporting audits, quality assurance or monitoring standards within a care service.

Responsibilities

• Lead and coordinate shifts, ensuring the service runs safely, effectively and to a high standard.
• Provide day-to-day leadership, guidance and support to Support Workers.
• Act as the first point of contact for staff during shifts, providing clear direction and responding appropriately to concerns.
• Ensure individuals receive high-quality, person-centred support that promotes independence, choice, dignity and wellbeing.
• Support individuals with daily living activities in accordance with their individual support plans and assessed needs.
• Ensure support plans, risk assessments and associated documentation are followed and updated appropriately.
• Maintain accurate, professional and timely records, including daily notes, handovers and incident reports.
• Support safe medication practices in line with individual care plans, training and organisational procedures.
• Recognise and respond appropriately to changes in an individual's mental health, behaviour, wellbeing or level of risk.
• Respond calmly and professionally to challenging situations, incidents and emergencies, escalating concerns where required.
• Promote positive approaches to supporting adults with mental health needs.
• Maintain professional boundaries and confidentiality at all times.
• Communicate effectively with individuals, colleagues, families and health and social care professionals.
• Lead effective staff handovers to ensure important information is communicated clearly between shifts.
• Support the induction, mentoring and ongoing development of Support Workers.
• Monitor standards of practice and address or escalation concerns relating to safeguarding, staff practice or the quality of support.
• Participate in staff meetings, supervision and training as required.
• Participate in the on-call rota and provide guidance and support to staff when required.
• Identify and report safeguarding concerns promptly in accordance with organisational procedures.
• Ensure health and safety procedures and risk management measures are followed.
• Lead by example and contribute to a positive, respectful and professional culture within the service.
• Undertake any other reasonable duties appropriate to the Team Leader role and the needs of the service.

Skills

Team leadership

Communication skills

Mentoring staff

Confidentiality

Risk assessment

On-call experience

Person-centred care

Support planning

Mental health knowledge

Education

Level 2 Health & Social Care

Level 3 Diploma in Health & Social Care

Safeguarding training

Medication training

Mental health qualification

Job description

Next Chapter Healthcare Ltd in the United Kingdom is seeking an experienced Team Leader to coordinate shifts and lead Support Workers in a supported living service focusing on adults with mental health needs. You will ensure high-quality, person-centred care, manage on-call duties and model compassionate, professional conduct.

You will support daily living activities, maintain accurate records and uphold safeguarding and risk management across the service while promoting independence and dignity