Care & Support Worker

Metropolitan Thames Valley; Southend-on-Sea; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Join a leading organization dedicated to providing vital support to vulnerable customers in Southend. This role focuses on empowering individuals with Learning Disabilities and Mental Health challenges, ensuring they develop independence while being supported in a safe environment. Benefit from a comprehensive package including annual leave, enhanced pension, and extensive training opportunities.

Benefits

28 days annual leave plus bank holidays

Enhanced pension with matched contributions

Life assurance cover of 3 x salary

Health cash plan for everyday healthcare

Access to extensive learning opportunities

Qualifications

• Experience in providing support services or similar roles is preferred.
• Understanding of safeguarding policies and practices.
• Ability to maintain confidentiality.

Responsibilities

• Empower customers to maintain positive relationships.
• Provide practical support in daily living tasks.
• Work cooperatively with external agencies.

Skills

Empathy

Communication

Teamwork

Job description

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To provide a floating support service to a diverse range of vulnerable customers within our communities including Learning Disabilities & Mental Health in Southend. Treating everyone with dignity and respect to meet their individual needs whilst promoting independence.

Key Responsibilities:

• Empower customers to maintain and establish positive relationships in the wider community.
• Provide practical support to customers for essential daily living tasks.
• Encourage customers in developing and maintaining independence and emotional wellbeing.
• Ensure customers are supported in a safe and caring environment with the confidence to raise issues.
• Recognise changes in customer behaviours and potential safeguarding issues. Respond and challenge in an appropriate and empathetic manner.
• Work with colleagues to maintain accurate customer records, create and review person centred support plans and risk assessments.
• Work closely and cooperatively with external agencies and family members to offer customers a cohesive care and support service to develop and/or maintain independence
• De-escalate challenging behaviours in a way that respects customers whilst showing respect and limiting any impact on other customers or colleagues.

General Responsibilities:

• To understand and comply with MTVH’s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organization. Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.
• Play an active role in contributing to effective team working.
• To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders at all times ensuring compliance with the Data Protection Policy.
• To comply with MTVH’s Health and Safety policies, procedures and processes and to promote health and safety compliance for all.
• To act at all times within MTVH’s policies, procedures and code of conduct and uphold MTVH’s commitment to Equality and Diversity

This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager. MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.