Care Services Development Lead

Boots UK; Nottingham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption?

Job summary

Boots UK is recruiting a Care Services Development Lead in Nottingham on a fixed-term 6-month, full-time contract. You will drive care services initiatives, work with Healthcare Business Unit and external stakeholders to evolve the Care Services offer.

The role focuses on analytics, stakeholder engagement, and developing BAU processes within the Care Services Central Support Team. You will collaborate across internal teams and external care sector partners to deliver insights and improvements.

Qualifications

• Solid understanding of Care Services dispensing operations and care home workflows.
• Proven ability to build strong, collaborative relationships and effectively engage and influence stakeholders at all levels.
• Exceptional communication and cross-functional collaboration skills, with the ability to work seamlessly across diverse teams to drive shared outcomes.
• Strong digital and IT proficiency, with the capability to quickly adopt new systems, tools, and technologies to enhance operational efficiency.

Responsibilities

• Supporting ongoing project work across the Care Services Business by providing key pharmacy insights and data analytics where needed.
• Upholding key relationships with stakeholders internally across the Healthcare, Learning & Development and HR business units.
• Maintaining an ongoing relationship with key stakeholders in the external Care Sector, especially in relation to exhibition events and the Care Services marketing agenda.
• Developing and overseeing the 'business as usual' processes of the Care Services Central Support Team.
• Ongoing data analysis to contribute towards Care Services forecasting and analysing ongoing trends (i.e. items, occupancy, losses)
• Ability to communicate and work effectively with all teams within the Care Services wider team.

Skills

Stakeholder engagement

Communication skills

Digital proficiency

Care services knowledge

Job description

Contract: Fixed Term Contract, 6 Months. Full-time.

Closing date: 31st August 2026

Are you ready to make a real difference in the healthcare sector? Join Boots as a Care Services Development Lead in Nottingham and be part of a team that is dedicated to delivering care, confidence, and connection in communities across the UK and Ireland.

Boots Care Services has been supporting the care sector for over 30 years, and as our customers’ needs are changing, so are we. We are focusing on really understanding our customers' needs to further evolve our Care Services customer offer, to retain and grow our profitable items.

At Boots, we believe in our people and their potential. Our Employer Value Proposition reflects our commitment to creating a brilliant environment where you can thrive. Here, you’ll find a culture that values collaboration, innovation, and personal growth.

What You’ll Be Doing

As a Care Services Development Lead, you will be at the heart of the Care Services team reporting into the Care Services Business Operations Manager, working closely with both internal and external key stakeholders, across the Healthcare Business Unit and Social Care market.

Key Responsibilities

• Supporting ongoing project work across the Care Services Business by providing key pharmacy insights and data analytics where needed.
• Upholding key relationships with stakeholders internally across the Healthcare, Learning & Development and HR business units.
• Maintaining an ongoing relationship with key stakeholders in the external Care Sector, especially in relation to exhibition events and the Care Services marketing agenda.
• Developing and overseeing the 'business as usual' processes of the Care Services Central Support Team.
• Ongoing data analysis to contribute towards Care Services forecasting and analysing ongoing trends (i.e. items, occupancy, losses)
• Ability to communicate and work effectively with all teams within the Care Services wider team.

What You’ll Need To Have (our Must-haves)

• Solid understanding of Care Services dispensing operations and care home workflows is highly beneficial, enabling informed decision-making and effective support for operational teams.
• Proven ability to build strong, collaborative relationships and effectively engage and influence stakeholders at all levels, both internally and externally.
• Exceptional communication and cross-functional collaboration skills, with the ability to work seamlessly across diverse teams to drive shared outcomes.
• Strong digital and IT proficiency, with the capability to quickly adopt new systems, tools, and technologies to enhance operational efficiency.

Where your brilliance can take you

At Boots, we are committed to your professional development. You will have opportunities to learn and grow within a supportive environment, with pathways to advance your career in various directions.

Rewards designed for you

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

There’s lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

About The Boots Group

The Boots Group is a trusted leader in healthcare, pharmacy and retail, operating across 11 countries - including the UK, Ireland, Thailand and Mexico. The Boots Group brands - including Boots, Boots Opticians, No7 Beauty Company, Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses, serving millions of customers and patients every day in communities around the world.

We are proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-to-case basis.

Be brilliant with Boots.