Care Scheduler

Alltogether Care Services; Clydebank; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local care service provider in Clydebank is seeking a Scheduler to organize home support worker schedules and ensure quality service delivery. The ideal candidate has strong organizational and interpersonal skills, experience in home care, and proficiency with scheduling software. The role requires a proactive attitude and the ability to handle emergencies while providing out-of-hours support. Competitive benefits and a supportive working environment are offered.

Benefits

Training and development opportunities

Real Living Wage Employer

Fast-paced, dynamic company

Rewarding career with dedicated support

Qualifications

• Significant experience in a home care environment.
• Ability to manage and coordinate service delivery.
• Experience with scheduling technologies.

Responsibilities

• Organise rotas and staffing requirements.
• Coordinate home support workers schedules.
• Provide out-of-hours on call assistance.

Skills

Interpersonal skills

Organizational skills

Problem-solving

Computer literacy

Excellent communication

Tools

ACCESS software systems

Microsoft Word

Microsoft Excel

Job description

At Alltogether Care Services, we are dedicated to providing exceptional health and social care for adults aged 16 and above. Proudly recognised with outstanding grades from the Care Inspectorate, we are passionate about making a meaningful difference in the lives of those we support.

Our care focuses on individuals who are frail elderly, living with dementia or age-related conditions, as well as adults with life-limiting illnesses, physical disabilities, sensory impairments, or learning disabilities. We go beyond basic care by fostering companionship and empowering individuals to stay connected to their communities, supporting outside activities including attending college, that encourage independence, fun and active participation in the world around them.

From assistance with daily tasks like washing, dressing, oral hygiene, and medication management to providing domestic support and encouraging personal growth, we tailor our services to meet each Service User's unique needs and aspirations. At Alltogether Care Services, we don’t just provide care, we help individuals live life to the fullest, with dignity, independence, and joy!

Job Description

The Scheduler is responsible for the allocation of Home Support Worker’s working hours whilst ensuring our robust quality standards are met. You will need to have significant experience in a home care environment where you are responsible for ensuring that everything happens at the exact time leading to complete customer satisfaction. You will be expected to:

•Organise all rotas and staffing requirements

•Ensure all staff and service users are aware of working schedules at all times

•Be responsive to changes in the schedule and liaise with relevant team members

•Undertake any support or admin duties as required

You will be expected to coordinate home support workers schedules and give general support to the office team in order to provide the highest quality service to our service users. You will need to be able to develop excellent relationships with both service users and home support workers, creating service user schedules and records and supporting the Care Team by working with families, professionals and other home support workers to achieve the very best outcomes. You will:

•Be able to hit the ground running whilst being keen to learn and adapt to new systems/technologies.

•Have sound knowledge and understanding of ACCESS software systems. Our People Planner system is bespoke and assists us to allocate and coordinate all service users visits to ensure continuity for both service users and home support workers.

•Be adept in organising operations and ensuring 100% delivery against expectation, in our case ensuring our home support workers turn up, on time, every time without fail.

•Be able to adapt quickly to emergencies and/or other unforeseen circumstances ensuring all visits always take place

•Provide timely response to service user requests and ensure they are constantly updated with new and changing information

•Be knowledgeable of the local area/s

•Engage positively with all employees being pivotal in maintaining their interest and availability and liaise relentlessly with all home support workers ensuring that they are always fully supported and completely engaged with the office and our service users, providing the very best service.

•Provide out of hours "on call" assistance on a rotational basis

•Work directly with the office management team to develop business and support the team.

•Support delivery of personal / care calls in times of needs which may include out of hours

Essential Skills and Experience you will need to carry out the role:

•You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment

•You will have experience in delivering or managing /coordinating service delivery through utilising scheduling technologies whilst having exceptional organisational skills; are a multi-tasker and able to communicative both written and verbally.

•High levels of computer literacy using bespoke software systems backed up with strong Word and Excel skills

•A confident, 'can do' attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment

•A professional telephone manner; a smiling personality and empathy for others

•An outstanding eye for detail and a 'right first time' attitude

•The ability to multi-task and prioritise conflicting deadlines effectively.

•To have pride in your work; the want to work 'above and beyond' and have high standards of commitment and achievement as well as a continuous desire for improvement, both personally and organisationally.

Why work for us? Person Specification

•Training and Development opportunities for your continuous personal development

•Fast paced, dynamic company with a vision of expansion and growth

•An Employer that has Pride and Passion in the People they employ and support

•A "Real Living Wage" Employer

•A truly rewarding career within an organisation who value their dedicated staff