Care Quality Lead – Bangor

Optimum Care Group; Bangor; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Joining bonus £400

Excellent pay rate £15.13/hr

On-Call Rate (Weekdays & Weekends)

Enhanced Bank Holiday Rate

Mileage allowance 30p/mile

Permanent Contract

Free tunic

Company Pension

Mental Health Support Line

Training ongoing

Further education opportunities

Mobile phone provided

Career progression opportunities

Support from Management

Job summary

Optimum Care Group is seeking a Care Quality Lead in Bangor to join a growing domiciliary care team. The role offers a permanent contract, full-time hours (39 per week) and a competitive hourly rate of £15.13.

Benefits include a £400 joining bonus after 3 months, generous on-call rates, mileage allowance and a company pension. You will lead care delivery, train staff and ensure high standards of care across visits.

Qualifications

• Minimum of 1 year of current domiciliary care experience.
• Enhanced Access NI clearance.
• Full driver’s license and access to a car and car insurance for business use.
• Mobile phone required for the role.
• Live within 10 miles of Head Office due to on-call nature.
• NISCC registration or current registration.

Responsibilities

• Ensure a high standard of service and statutory requirements are met.
• Report client care issues related to health and safety and assist with resolution.
• Provide care to clients when required.
• Train and develop staff, support probationaries and promote career development.
• Liaise with clients and families; attend client reviews as required.
• Monitor the standard of care delivered in the community.
• Rotational on-call duty including bank holidays.
• Complete records to the required standard.
• Office cover when required.
• Attend weekly update meetings with the Co-ordinator.
• Comply with company policies, procedures and legislation.
• Maintain NISCC registration.

Skills

Communication

Time management

Proactive

Self-management

Flexibility

Confidentiality

Education

NVQ Level 2 in Care

Tools

Mobile phone

Job description

Care Quality Lead

Location: Bangor

Hourly rate: £15.13 per hour

Joining bonus: £400 (paid after 3 months in your role)

Contract: Permanent (no zero-hours)

Schedule: Full-time, 39 hrs per week

Annual leave: 5.6 weeks pro rata

Closing Date: Saturday 31st October 2026

We reserve the right to close this advertisement early.

Your Benefits

• £400 Joining Bonus – paid after 3 months in your role
• Excellent pay rate: £15.13 per hour
• Generous weekday and weekend On-Call Rate
• Enhanced Bank Holiday Rate
• Mileage allowance: 30p per mile
• Permanent Contract (no zero-hours)
• Free tunic supplied
• Company Pension
• Access to our Employee Mental Health Support Line
• Paid and ongoing comprehensive training
• Further education opportunities
• A mobile phone will be provided for work purposes
• Career progression opportunities
• Support from Management
• Working with one of the largest and most successful Domiciliary Care companies in Northern Ireland

The Role

We are looking for someone who:

• Is driven and is passionate about the care that vulnerable people receive in their own homes.
• Is proactive and can prioritise effectively, working on their own initiative and problem solving.
• Excels in communicating in verbal, written and electronic formats.
• Is positive, friendly and professional.
• Is flexible with regard to working hours.
• Can self-manage their time and workload to assure targets are reached.
• Will effectively promote and instil the values of the Company within the team you are a part of leading and ensure confidentiality within all aspects of work.

The Main Duties Of This Role Are

• Ensuring a high standard of service is being delivered and all statutory requirements are met.
• Reporting any client care issues in relation to health and safety and assist with resolution.
• Providing care to clients when required.
• Training and development of staff, including supporting new staff in the successful completion of their probationary period and encouraging career development within the Company.
• Liaising with clients and families and attending client reviews as required.
• Monitoring the required standard of care being delivered in the community.
• Rotational on-call duty when the office is closed (including bank holidays).
• Completion of records to the required standard.
• Office cover when required.
• Attend weekly update meetings with the Co-Ordinator.
• Comply with company policies and procedures and legislative guidelines.
• Maintain NISCC registration.

Essential Criteria

• Minimum of 1 year of current domiciliary care experience.
• Enhanced Access NI clearance.
• Full driver’s license and access to a car and car insurance in connection with business.
• Mobile phone.
• Applicants must live within a 10 mile radius of Head Office due to the on call nature of this role.
• NISCC registered.
• Availability between the hours of business (7am – 11pm approx.).

Desirable Criteria

• NVQ Level 2 in Care.
• Supervisory Experience.
• ICT Experience.

Equal Opportunities Statement

Optimum Care is an Equal Opportunities Employer.

No Smoking Policy

The Company operates a No Smoking Policy.

Please note: Applicants within the last 6 months need not reapply.

A satisfactory Enhanced Access NI check will be required for this post. The Optimum Care Group of companies, as per the Access NI Code of Practice, has a policy on the secure handling, use, storage and retention of disclosure information. Copies of these documents along with the Access NI Code of Practice are available upon request by contacting the HR Department. If successful you need to be aware that we have a policy on the recruitment of ex-offenders. Our Policy states that any existence of a criminal conviction will not necessarily lead to the withdrawal of a job offer, but the failure to fully and accurately disclose all criminal convictions will lead to the withdrawal of the offer.

Address: Optimum Care Group | Movilla House | 2 Berkshire Road | Newtownards | BT23 7HH