Care & Quality Compliance Administrator

First City Nursing and Care; Swindon; On-site; GBP 26,000; Full time

Job summary

An established care provider is seeking a dedicated Compliance Administrator to ensure the highest standards of care and compliance. This exciting role involves monitoring care quality, addressing gaps in service delivery, and promoting best practices across teams. You'll have the chance to work closely with staff, shadow colleagues in the community, and contribute to continuous improvement efforts. If you're detail-oriented and passionate about making a difference in care services, this is the perfect opportunity for you. Join a supportive team that values collaboration and excellence in care.

Benefits

Excellent training and support

Blue Light Card discount scheme

Motor maintenance discount

28 days annual leave

Employee Assistance Programme

Free onsite parking

Workplace pension

Refer-a-friend scheme

Qualifications

• Minimum of 6 months' hands-on care experience required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Monitor alerts and review carers' notes for quality compliance.
• Ensure strict adherence to CQC regulations and escalate issues as needed.

Skills

Communication Skills

Attention to Detail

Assertiveness

Proficiency with Technology

Tools

Care System Software

Job description

First City is a respected care provider, known for our dedication to delivering exceptional care to our customers. We take pride in maintaining the highest standards of care and compliance with all regulatory requirements. Our team is passionate about continuous improvement and fostering a supportive, collaborative work environment.

We are seeking a friendly, detail-oriented, and professional individual with excellent communication skills to join our team as a Compliance Administrator. This role offers an exciting opportunity to contribute directly to maintaining the quality and safety of our care services.

Location: Swindon
Salary: 26,000
Hours: 40 hours per week (08:30 am-5:00 pm, Monday to Friday) - Some flexibility may be needed to meet the needs of the business

The Role

This position is ideal for someone with at least 6 months of hands-on care experience who is ready to take on a role focused on ensuring the highest compliance and care quality standards. As a Compliance Administrator, your responsibilities will include:

• Monitoring alerts from our care system
  Reviewing carers' notes to ensure they meet quality and regulatory standards
  Proactively addressing gaps in care delivery in collaboration with staff
  Effectively escalating issues to the appropriate personnel when needed
  Ensuring strict adherence to CQC regulations and compliance standards
  Conducting follow-ups on outstanding matters and documenting actions
  Supporting staff through constructive and professional conversations
  Promoting best practices across care teams
  Reviewing written statements
  Developing action plans in line with audit findings to drive continuous improvement

The above is not an exhaustive list of duties.

Additionally, you'll have opportunities to shadow colleagues in the community to strengthen quality assurance, align policy with practice, and foster open communication. This hands-on approach promotes trust and teamwork, ensuring the highest care standards for our customers.

What We're Looking For

• Experience: Minimum of 6 months' hands-on care experience is required.
• Skills: Confident, assertive, and able to challenge constructively and professionally.
  Knowledge: Familiarity with CQC regulations, Fundamental Standards, and Person-Centred Plans.
  Communication: Strong written and verbal communication skills.
  Proficient with technology: Competent to use various computer systems.
  Personality: Friendly, enthusiastic, and trustworthy with a can-do attitude.

In return, we offer:

• Excellent training and support
  Access to Blue Light Card discount scheme
  Motor maintenance discount with a local garage
  28 days annual leave entitlement, inclusive of public holidays
  Access to Employee Assistance Programme with Health Assured
  Free onsite parking
  Workplace pension with Nest
  Refer-a-friend scheme

Why Join Us?

If you're detail-oriented and passionate about ensuring compliance and excellence in care, we want to hear from you. At First City, you'll be part of a team that values collaboration, continuous improvement, and making a real difference in people's lives.