Care Operations Lead – Domiciliary Services

Kinect Services; Rayleigh; On-site; GBP 22,000 - 30,000; Full time

Job summary

Kinect Services in Rayleigh, Essex are seeking an organised Care Coordinator to manage high‑quality domiciliary care services. You will coordinate rotas, manage client needs, and support payroll and invoicing while working closely with the Registered Manager and wider team.

The role emphasises improving processes, efficiency and safeguarding, with a focus on building strong relationships with clients, carers and professionals in a busy, growing service.

Qualifications

• Experience in domiciliary care and care coordination is essential.
• Strong IT skills and confidence with digital systems and AI.
• Understanding of CQC Fundamental Standards and safeguarding.
• Excellent planning and organisational abilities with the ability to prioritise.

Responsibilities

• Coordinate and maintain efficient care rotas.
• Allocate visits based on client needs and staff competencies.
• Manage day-to-day operational changes including sickness and leave.
• Support mobilisation of new care packages.
• Maintain relationships with clients, families and professionals.
• Prepare payroll and support invoicing processes.
• Monitor operational performance and KPIs.
• Identify opportunities to improve efficiency and capacity.
• Support compliance with policies and standards.
• Participate in our on-call rota.

Skills

Highly organised

Planning skills

Calm under pressure

Excellent communicator

IT skills

Digital systems and AI

Problem solving

Relationship building

Experience in domiciliary care

Care coordination or rota management

CQC standards & safeguarding

Job description

Kinect Services in Rayleigh, Essex are seeking an organised Care Coordinator to manage high‑quality domiciliary care services. You will coordinate rotas, manage client needs, and support payroll and invoicing while working closely with the Registered Manager and wider team.

The role emphasises improving processes, efficiency and safeguarding, with a focus on building strong relationships with clients, carers and professionals in a busy, growing service.