Care Operations Lead – Domiciliary & Extra Care

ICare GB Ltd; Birkenhead; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

£15.45 per hour

Mileage allowance

Weekly pay

Pension scheme

Blue Light Card reimbursement

Employee Assistance Programme

Dedicated People and Wellbeing Team

Quarterly and Annual Carer Awards

Career progression and development

Supportive and collaborative管理 team

Values-led care organisation

Net Zero ambitions

Job summary

ICare Group in Wirral is seeking an experienced Assistant Care Manager to support the Registered Care Manager and oversee both domiciliary and extra care services. The role involves leading care teams, coordinating branch operations, and ensuring safe, person-centred care across services.

You will maintain records, manage staff recruitment and rota planning, and support business growth while meeting regulatory requirements. On-call duties and occasional hands-on care may be required.

Qualifications

• Experience in supervisory/management within domiciliary care.
• Excellent leadership and team development abilities.
• Strong organizational and prioritization skills.
• Excellent communication and relationship-building skills.
• Knowledge of regulatory requirements in care settings.
• Willingness to participate in on-call duties.

Responsibilities

• Support day-to-day management and coordination of the branch.
• Ensure high-quality domiciliary care is delivered to service users.
• Maintain accurate records, reports and documentation.
• Investigate and manage complaints from service users and staff.
• Recruit, onboard and support new care staff.
• Create and manage staffing rotas to meet service demands.
• Support business development and identify growth opportunities.
• Ensure regulatory, operational and safety compliance.
• Participate in on-call duties and respond to emergencies.
• Provide hands-on care during staff shortages when needed.
• Build relationships with commissioners, stakeholders and colleagues.
• Collaborate across departments to deliver excellent outcomes.
• Support ongoing development and performance of the care team.

Skills

Supervisory experience

Domiciliary care management

Leadership

Communication

Education

NVQ/QCF Level 3 Health & Social Care

Level 5 Health & Social Care (desirable)

Job description

ICare Group in Wirral is seeking an experienced Assistant Care Manager to support the Registered Care Manager and oversee both domiciliary and extra care services. The role involves leading care teams, coordinating branch operations, and ensuring safe, person-centred care across services.

You will maintain records, manage staff recruitment and rota planning, and support business growth while meeting regulatory requirements. On-call duties and occasional hands-on care may be required.