Assistant Care Manager - Wirral

ICare GB Ltd; Birkenhead; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

£15.45 per hour

Mileage allowance

Weekly pay

Pension scheme

Blue Light Card reimbursement

Employee Assistance Programme

Dedicated People and Wellbeing Team

Quarterly and Annual Carer Awards

Career progression and development

Supportive and collaborative管理 team

Values-led care organisation

Net Zero ambitions

Job summary

ICare Group in Wirral is seeking an experienced Assistant Care Manager to support the Registered Care Manager and oversee both domiciliary and extra care services. The role involves leading care teams, coordinating branch operations, and ensuring safe, person-centred care across services.

You will maintain records, manage staff recruitment and rota planning, and support business growth while meeting regulatory requirements. On-call duties and occasional hands-on care may be required.

Qualifications

• Experience in supervisory/management within domiciliary care.
• Excellent leadership and team development abilities.
• Strong organizational and prioritization skills.
• Excellent communication and relationship-building skills.
• Knowledge of regulatory requirements in care settings.
• Willingness to participate in on-call duties.

Responsibilities

• Support day-to-day management and coordination of the branch.
• Ensure high-quality domiciliary care is delivered to service users.
• Maintain accurate records, reports and documentation.
• Investigate and manage complaints from service users and staff.
• Recruit, onboard and support new care staff.
• Create and manage staffing rotas to meet service demands.
• Support business development and identify growth opportunities.
• Ensure regulatory, operational and safety compliance.
• Participate in on-call duties and respond to emergencies.
• Provide hands-on care during staff shortages when needed.
• Build relationships with commissioners, stakeholders and colleagues.
• Collaborate across departments to deliver excellent outcomes.
• Support ongoing development and performance of the care team.

Skills

Supervisory experience

Domiciliary care management

Leadership

Communication

Education

NVQ/QCF Level 3 Health & Social Care

Level 5 Health & Social Care (desirable)

Job description

Assistant Care Manager (Domiciliary and Extra Care Services)

£15.45 per hour

Mileage Allowance

Monday to Friday, 37.5 Hours Per Week

On-Call and Weekend Availability Required When Necessary

At ICare Group, we are more than just a care provider. We are a community-focused organisation dedicated to helping people live independently, safely and comfortably in their own homes.

We're looking for an experienced, motivated and compassionate Assistant Care Manager to support the delivery of outstanding domiciliary care services and extra care services from our Wirral office, while helping drive the success and growth of the branch.

In addition to supporting our domiciliary care operations, you will also provide operational support and oversight to our Assisted Living Facility when required, ensuring the delivery of safe, effective and person-centred care across both services.

If you're passionate about high-quality care, leading teams and making a positive impact in your local community, we'd love to hear from you.

Important Information Before You Apply

• Have previous experience in a supervisory or management role within domiciliary care
• Hold an NVQ/QCF Level 3 in Health and Social Care
• Hold a full UK driving licence
• Have access to your own vehicle
• Hold, or be willing to obtain, business-use motor insurance
• Be willing to undertake enhanced DBS clearance
• Be able to participate in on-call duties and provide operational support when required

A Level 5 qualification in Health and Social Care, or working towards one, is desirable.

Why Join ICare?

At ICare, our values are at the heart of everything we do:

I - Inclusion

Everyone deserves to feel valued, heard and supported.

C - Compassion

We treat people with kindness, understanding and dignity.

A - Aspire

We help people achieve their personal goals and ambitions.

R - Respect

We value individuality and promote choice and independence.

E - Empowerment

We support people to live their lives to the fullest.

These aren't just words on a page. They're the values that guide us every day.

What Will You Be Doing?

As an Assistant Care Manager, you will play a key role in supporting the Registered Care Manager in ensuring the branch operates effectively, efficiently and delivers exceptional standards of care.

Your responsibilities will include:

• Supporting the day-to-day management and coordination of the branch,
• Ensuring high-quality domiciliary care is delivered to service users,
• Maintaining accurate records, reports and documentation,
• Managing and investigating complaints from service users and employees,
• Recruiting, onboarding and supporting new care staff,
• Producing and managing staffing rotas to meet service demands,
• Supporting business development and identifying opportunities for growth,
• Ensuring compliance with regulatory, operational and health & safety requirements,
• Participating in on-call duties and responding to operational emergencies when required,
• Providing hands‑on care support during periods of staff shortage where necessary,
• Building positive relationships with commissioners, stakeholders, customers and colleagues,
• Working collaboratively across departments to deliver excellent outcomes; and
• Supporting the ongoing development and performance of the care team.

Most importantly, you'll help ensure people receive safe, compassionate and person‑centred care every day.

What We’re Looking For

We’re interested in people who are:

• Experienced within domiciliary care management or supervision
• Confident leaders who can motivate, develop and support teams
• Highly organised and able to manage multiple priorities effectively
• Excellent communicators with strong relationship-building skills
• Knowledgeable about operational compliance and care sector regulations
• Commercially aware with a proactive approach to business growth
• Flexible and willing to support the service where needed
• Committed to delivering exceptional care and customer service
• Professional, reliable and solutions‑focused

Previous experience producing staff rotas, managing recruitment processes and supporting operational performance is highly desirable.

What You’ll Receive

• £15.45 per hour
• Mileage allowance
• Weekly pay
• Pension scheme
• Blue Light Card reimbursement
• Employee Assistance Programme
• Dedicated People and Wellbeing Team
• Quarterly and Annual Carer Awards
• Career progression and development opportunities
• Supportive and collaborative management team
• The opportunity to contribute to a growing, values‑led care organisation
• The chance to support ICare's sustainability commitments and Net Zero ambitions

A Career That Matters

This role is about more than managing a service.

You’ll be supporting care professionals, developing high‑performing teams, driving service quality and ensuring people can continue living safely and independently within their own homes.

Every decision you make will help shape positive outcomes for the people we support, their families and the wider community.

Because great care starts with great people.

I inclusion | C compassion | A aspire | R respect | E empowerment