Care Navigator P/T 14.75 hours

Leven & Beeford Medical Practice

Beeford

On-site

GBP 12,000 - 18,000

Part time

3 days ago

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Job summary

Leven & Beeford Medical Practice is seeking an experienced Care Navigator to join our friendly team. You will maintain high quality reception and perform administration duties with attention to detail. Experience with EMIS is desirable; training will be provided.

The role includes rota-based hours, care navigation to signpost services, and providing excellent patient care within a busy NHS environment. We value a proactive, team-oriented approach and flexibility to cover holiday and sickness.

Qualifications

2+ years Reception / Customer Service and administration experience
Experience in GP practice is advantageous
Excellent IT and communication skills are essential

Responsibilities

Provide efficient reception and administration support to patients and visitors
Utilise Care Navigation to signpost patients to services
Handle general enquiries and explain procedures to patients and families
Support with routine clerical tasks such as filing, scanning and photocopying

Skills

IT skills

Communication

Attention to detail

Adaptable to NHS changes

Education

GCSE English & Maths

Tools

EMIS Web

Clarity TeamNet

Job description

We have an exciting opportunity for an experienced, enthusiastic and highly motivated Care Navigator to join our well-established and friendly practice.

You will be responsible for maintaining a high level of quality reception and administration duties. Experience of EMIS is highly desirable but not essential as training will be given.

Applicants must be able to demonstrate excellent I.T. skills and strong communication skills with an ability to pay attention to detail. They must also be able to adapt easily to changes within the NHS and cope with the high level of demand of working in a fast paced environment.

The hours are on a set rota pattern;

Tuesday 14.30-18.00 (3.5)

Thursday 8.00-12.30 / 14.45-18.00 (7.75)

Friday 14 30-18.00 (3.5)

Total- 14.75 hours

There would also be an expectation for holiday / sickness cover, in line with all other receptionists working

Main duties of the job

Ensure an effective and efficient care navigation service is provided to patients and any other visitors to the practice, including recording visits by visitors and checking their identification details
Using Care Navigation skills to signpost patients to other relevant services
Deal with all general enquiries and explain procedures to patients and their families
Various administrative duties such as scanning, photocopying and filing

We are looking for someone who will fit in with our traditional style friendly practice

About us

Leven and Beeford Medical Practice has a friendly team of staff who all go above and beyond to exceed patient expectations.

We have a Good CQC rating, with 'Outstanding' in Caring and 5 star feedback on I Want Great Care.

Job responsibilities

Job responsibilities:

Reception

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice, including recording visits by visitors and checking their identification details
Receiving and routing of patients consulting with members of the practice team
Using Care Navigation skills to signpost patients to other relevant services
Deal with all general enquiries and explain procedures to patients and their families
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Patient notes and correspondence: retrieve and re-file paper records as required, ensuring strict alphabetical order is adhered to
Arrange urgent transport for patients attending secondary care services
Liaise with District Nursing, Health Visiting and other Primary Health Care Team services as requested
Liaise with reception or other colleagues regarding unresolved or urgent problems
Record messages (using the computerised practice note or email system as appropriate) for doctors, nurses and administrative staff.
Helping new reception staff: induction, training and support to agreed standards

Administration

To have a thorough knowledge of all practice procedures.
To work in accordance with written protocols
Printing notes summaries for home visits
Prepare lists for all surgeries and clinics held as required
Fax and photocopy as requested
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
Maximizing Practice income from current QOF, LES, DES, commissioning contracts, etc
Comply with information governance procedures

Appointments

Process appointment requests from patients for current and future sessions by telephone and in person
Deal with home visit requests. Enter requests for home visits onto the visit screen in EMIS, ensuring careful recording of all relevant details and where necessary refer to duty doctor
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

Computer

Familiarity with the Emis web computer system, as well as Clarity TeamNet and any other systems used by the practice
Liaise with IT for any computer issues
Registration of new patients
Process patients change of address on their records (have knowledge of practice area).
Action repeat prescription requests (by phone, on paper and online) in accordance with practice procedures and ensure that they are ready for collection by the patient within 48 hours of ordering
Enter patient information onto the computer as required.
Scanning letters and documents onto the system in line with practice procedures
Undertake deduction and amendment requests

Telephone

Have working knowledge of telephone system, during and after hours.
Cover for secretary when necessary
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

Other Tasks

Tidy after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm.

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Deal with complaints in accordance with practice complaints procedure
Make drinks for partners and staff and ensure the kitchen is kept clean and tidy
Being flexible with the working hours
Deputising for other colleagues during annual or sickness leave
Undertake any other additional duties appropriate to the post as requested by the Partners or the practice manager or practice administrator or reception supervisor.

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the jobholder's role
Undertaking periodic infection control training (minimum annually)

Equality and diversity:

Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources

Communication:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

Person Specification

Experience