Care Navigator

Cardiff and Vale University Health Board; Littleborough; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Paid position

Job summary

Littleborough Group Practice is seeking a dedicated Care Navigator to join our lovely reception team in Littleborough. The successful candidate will coordinate patient care, provide administrative support, and ensure seamless communication between patients and healthcare providers.

This paid position offers an excellent opportunity for individuals with strong organisational skills and a passion for compassionate care. A higher hourly rate provided depending on experience.

Qualifications

• Proven office or administrative experience with strong organisational skills.

Responsibilities

• Greet and assist patients, handling in-person, phone and online queries.
• Book, amend and cancel appointments, and manage the appointment system.
• Maintain accurate patient records using EMIS Web and Docman.
• Process mail, registrations and information requests following practice procedures.
• Support reception, monitor supplies and work within confidentiality and data protection policies.

Skills

Office experience

Organisational skills

Microsoft Office

Telephone manner

Data entry

Multitasking

Docman experience

EMIS Web knowledge

Tools

EMIS Web

Docman

Job description

• Act as the primary point of contact for patients, providing courteous and professional assistance via phone and in person
• Manage patient appointments, scheduling, and follow-up communications efficiently
• Maintain accurate records through data entry and administrative tasks using clinical systems EMIS and DOCMAN.
• Assist with processing paperwork, billing, and insurance documentation
• Coordinate with healthcare providers to facilitate patient care plans
• Ensure all communication adheres to confidentiality standards and organisational policies
• Utilise organisational skills to prioritise tasks effectively in a fast-paced environment
• Perform general clerical duties including typing, filing, and maintaining office supplies, Patient-facing duties

Act as the first point of contact for patients, providing courteous and professional assistance in person, by telephone and via online channels. Use active signposting and care navigation to direct patients to the most appropriate service, clinician or external support. Book, amend and cancel patient appointments accurately, managing the appointment system efficiently. Handle patient queries and requests sensitively, escalating to clinical or senior staff where appropriate. Administrative duties Maintain accurate and up-to-date patient records using the clinical systems EMIS Web and Docman. Process incoming and outgoing correspondence, registrations, and information requests in line with practice procedures. Carry out general clerical tasks including data entry, scanning, filing and document management. Support the smooth running of the reception area, including monitoring and ordering office supplies as needed. Communication and teamworking Communicate clearly and effectively with patients, colleagues and external healthcare providers. Work collaboratively as part of the wider practice team to support coordinated patient care. Prioritise and manage a varied workload effectively within a busy, fast-paced environment. Governance and confidentiality Ensure all communication and record-keeping adheres to confidentiality standards, data protection legislation and practice policies. Comply with all practice policies and procedures, including those relating to information governance, infection prevention and control, health and safety, and safeguarding.

We are seeking a dedicated and organised Care Navigator to join our lovely reception team at Littleborough Group Practice. The successful candidate will play a vital role in coordinating patient care, providing administrative support, and ensuring seamless communication between patients and healthcare providers. This paid position offers an excellent opportunity for individuals with strong organisational skills and a passion for delivering compassionate care. The ideal applicant will possess relevant office experience and be proficient in various computer applications. A higher hourly rate provided depending on experience.,

• Proven office or administrative experience with strong organisational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Excellent telephone manner and the ability to communicate clearly and professionally
• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to manage multiple tasks and prioritise effectively under pressure
• A warm, compassionate and patient-focused approach, Experience using Docman
• Previous experience in an administrative role within primary care or a related sector
• Previous clerical experience (highly motivated candidates willing to learn are encouraged to apply)

Littleborough Group Practice is a CQC-rated Good, EMIS Web practice caring for approximately 8,600 patients. We are a training practiceand a member of Pennines PCN.

• 3 GP Partners
• 3 Salaried GPs
• Advanced Nurse Practitioner
• Minor Illness Nurse
• Practice Nurse
• 2 Healthcare Assistants
• Clinical Pharmacist
• Nursing Associate
• Social Prescriber

This skill mix means workload is genuinely shared, with patients seen by the most appropriate clinician. About Littleborough Littleborough is a picturesque market town on the edge of the South Pennines, with Hollingworth Lake and miles of moorland on the doorstep yet only 30 minutes by train to Manchester and a short drive from the M62.