Care Navigator 15.5 Hours Per Week

The Vine Medical Centre; Newsham; On-site; GBP 14,000 - 19,000; Part time

Job summary

The Vine Medical Centre is recruiting a part-time Care Navigator to join our busy town centre GP practice. You will work with our friendly administrative team at reception and in the admin room, handling calls and queries while upholding patient dignity and confidentiality.

We value teamwork and are looking for someone who enjoys helping people, with training provided for the successful candidate. DBS check will be required.

Qualifications

• Basic IT literacy and proficiency with Microsoft Office are essential for handling emails, records and scheduling.
• GCSE Maths and English are required.
• DBS check disclosure is required before appointment.
• Experience in Primary Care is desirable but not essential; full training will be provided.

Responsibilities

• Assist the wider Clinical team to ensure administrative duties are completed to a high standard.
• Greet patients at Reception and deal with queries and requests.
• Handle calls from patients and respond to queries and requests.
• Ensure Reception duties are completed promptly, including opening up and locking up.
• Manage patient information sensitively and accurately.
• Book appointments.

Skills

Communication skills

IT literacy

Education

GCSE Maths and English

Tools

Microsoft Office

Job description

We are recruiting a part-time Care Navigator to cover at our vibrant and busy town centre GP Practice.

The successful candidate will work as part of our welcoming and experienced Administrative team at both our Reception and in our Admin room, where phone calls are handled.

This role is ideal for someone who enjoys helping people and working alongside others to provide outstanding patient care.

Main duties of the job

The successful candidate will be committed to giving the best level of patient care possible and will uphold patient dignity and confidentiality at all times.

WORKING PATTERN:

Monday 13:00 - 18:00

Tuesday 13:00 - 18:30

The Care navigator role is comprised of the following main duties:

• Assisting the wider Clinical team in ensuring that administrative duties and tasks are completed to a high standard
• Greeting Patients at our Reception point and dealing with queries and requests.
• Handling calls from patients and dealing with queries and requests.
• Ensuring that Reception duties are completed in a timely manner, including opening up and locking up.
• Ensuring that patient information is dealt with sensitively and accurately.
• Booking appointments.

These examples are not exhaustive; further information will be provided upon receipt of application.

About us

We are a friendly and well established GP Practice in the busy heart of Maidstone town centre.

Patient care is at the forefront of our core values and the role of the Care Navigator is reflective of someone who strives to help people and who has a pleasant and approachable manner which makes both teamwork and individual work achievable.

We are training Practice which means that we enjoy helping our staff build on existing skills and explore and develop new skills; there are so many possibilities!

Job responsibilities

The successful candidate will be committed to giving the best level of patient care possible and will uphold patient dignity and confidentiality at all times.

The Care navigator role is comprised of the following main duties:

• Assisting the wider Clinical team in ensuring that administrative duties and tasks are completed to a high standard
• Greeting Patients at our Reception point and dealing with queries and requests.
• Handling calls from patients and dealing with queries and requests.
• Ensuring that Reception duties are completed in a timely manner, including opening up and locking up.
• Ensuring that patient information is dealt with sensitively and accurately.
• Booking appointments.

These examples are not exhaustive; further information will be provided upon receipt of application.

IT Literacy

• Basic working knowledge of IT is essential.
• This includes using emails and competency in Microsoft Office software.

Experience

• Experience of working in Primary Care is desirable but not essential as full training will be provided for the successful candidate.

Qualifications

• GCSE Maths and English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.