Care Manager

Crystal Care Collection; Maldon; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Blue Light Card

Enhanced DBS check

Refer a Friend bonus

Training and development

Career progression

Job summary

Crystal Care Collection in Maldon is seeking an experienced Care Manager to lead the home alongside the General Manager, delivering safe, compassionate, person-centred care and driving a high-performing team.

You will oversee care delivery, mentor staff and ensure regulatory compliance, quality monitoring and continuous improvement aligned with our values and standards.

Qualifications

• Leadership and people-management skills are essential.
• NVQ Level 5 in Leadership for Health & Social Care or equivalent required.
• Experience in residential, nursing or healthcare settings preferred.
• Strong knowledge of person-centred care and regulatory requirements.

Responsibilities

• Support the General Manager with day-to-day leadership of the home.
• Lead, motivate and develop the care team to deliver person-centred care.
• Monitor care delivery and ensure high-quality, individualised care plans.
• Ensure compliance with Health & Social Care legislation, CQC standards and company policies.
• Conduct supervisions, appraisals and performance conversations.
• Assist with recruitment, induction and ongoing training.
• Monitor staffing levels and plan rosters for safe service delivery.
• Drive quality improvements and participate in audits and action plans.

Skills

Leadership

Coaching

People management

Communication

Organisational skills

Education

NVQ Level 5 Leadership

Tools

PCS (Person Centred Software)

Job description

Are you an experienced care professional with a passion for delivering outstanding person-centred care and developing high-performing teams?

At Crystal Care Collection, we're committed to creating luxury care homes where residents receive exceptional support and our team members are empowered to thrive. We're looking for an enthusiastic and motivated Care Manager to work alongside our General Manager, helping to lead the home and ensure the highest standards of care are delivered every day.

If you're ready to make a meaningful difference while progressing your leadership career, we'd love to hear from you.

About the Role

As Care Manager, you'll play a pivotal role in the day-to-day leadership of the home, supporting the General Manager in delivering safe, effective and compassionate care while ensuring operational excellence.

You'll oversee care delivery, mentor and develop the care team, monitor quality standards and champion person-centred care, creating an environment where residents can live fulfilling, dignified and enriched lives.

You'll also contribute to the implementation of key projects and continuous improvement initiatives, ensuring they align with Crystal Care Collection's values, vision and commitment to excellence.

Key Responsibilities

• Support the General Manager with the day-to-day leadership and operation of the home.
• Lead, motivate and develop the care team to deliver exceptional person-centred care.
• Monitor and evaluate care delivery, ensuring residents' needs are met through high-quality, individualised care plans.
• Ensure compliance with Health & Social Care legislation, CQC standards and company policies and procedures.
• Conduct supervisions, appraisals and performance management conversations to support colleague development.
• Assist with recruitment, induction and ongoing training to build and retain a high-performing team.
• Monitor staffing levels and support effective rota planning to ensure safe and efficient service delivery.
• Build positive relationships with residents, families, healthcare professionals and external agencies.
• Drive quality improvement initiatives and contribute to audits, action plans and service development.
• Promote a positive culture where compassion, dignity and respect are at the heart of everything we do.
• Holds, or is working towards, an NVQ Level 5 in Leadership for Health & Social Care (or equivalent).
• Has previous leadership experience within a residential, nursing or healthcare setting.
• Demonstrates excellent knowledge of person-centred care and regulatory requirements.
• Has strong leadership, coaching and people management skills.
• Is organised, proactive and able to manage competing priorities effectively.
• Possesses excellent communication and interpersonal skills.
• Leads with compassion, professionalism and integrity.

Desirable

• Experience supporting CQC inspections and quality improvement initiatives.
• Knowledge of Person Centred Software (PCS).
• Experience managing audits, care planning and compliance processes.

Monday - Friday

9:00am - 5:00pm

Full Time

Flexibility may occasionally be required to support the operational needs of the home.

Salary

£46,250 per annum

What We Offer

• Full induction training programme
• Fully funded Blue Light Card
• Fully funded Enhanced DBS check
• Refer a Friend bonus scheme
• Ongoing training and professional development opportunities
• A supportive leadership team invested in your success
• Opportunities for career progression within a growing organisation
• The chance to make a genuine difference to the lives of residents and colleagues every day

Join Our Team

This is an exciting opportunity to become part of a forward-thinking organisation where your leadership will directly influence the quality of care our residents receive.

If you're passionate about developing people, driving excellence and creating a positive culture where everyone can flourish, we'd love to hear from you.

We are currently unable to offer sponsorship.

Our screening and recruitment process is conducted in line with Crystal Care Collection's Safeguarding Policy.