Care Home Front Desk Administrator – Flexible Hours

Bupa UK; Oxford; On-site; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Free meal on every shift

28 days holiday

Pension plans

Interest-free annual travel loan

Flexible working

Job summary

Bupa UK seeks a Customer Support Assistant at Green Gates Care Home in Oxford to deliver a professional front‑of‑house service and maintain high standards of administration. You will support the Home Manager and team to ensure smooth daily operations and exceptional customer experiences.

Role involves handling front‑of‑house duties, coordinating with staff, and maintaining compliance with care home procedures. Weekend work may be required.

Qualifications

• Experience in providing excellent customer service in a receptionist/administrative role.
• Payroll administration experience.
• Experience with administrative procedures and processes.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Ability to build and maintain relationships.
• Strong communication skills and telephone manner.

Responsibilities

• Provide a professional, welcoming, front‑of‑house service.
• Deliver efficient administration for the Care Home using correct systems.
• Support the Home Manager and wider team in daily operations.
• Ensure smooth day‑to‑day operations and excellent customer service.

Skills

Customer service

Payroll administration

Administrative procedures

Microsoft Office

Relationship building

Communication skills

Attention to detail

Flexibility

Workload management

Telephone manner

Time management

Weekend work

Tools

Microsoft Office

Job description

Bupa UK seeks a Customer Support Assistant at Green Gates Care Home in Oxford to deliver a professional front‑of‑house service and maintain high standards of administration. You will support the Home Manager and team to ensure smooth daily operations and exceptional customer experiences.

Role involves handling front‑of‑house duties, coordinating with staff, and maintaining compliance with care home procedures. Weekend work may be required.