Care Home Customer Experience Lead

Tlc Care; England; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

High specification working environment

Discounts at approx. 2000 high street

Discounted gym membership

Subsidised healthcare cash-plans

Auto enrolment pension scheme

Free meals

Excellent training & development

Descripción de la vacante

TLC Care in the United Kingdom is seeking a Customer Service Supervisor to lead the delivery of an outstanding customer experience across the business. You will role model our values and ensure residents and colleagues receive friendly, professional support at all times.

As the first point of contact for calls and visits, you will address feedback and complaints promptly, assist with administration duties as directed by the Business Support Manager, and help uphold the company’s high standards

Formación

• DBS checks and references must be satisfactory.
• Evidence of legal eligibility to work in the UK.

Responsabilidades

• Lead outstanding customer experience across the business, modelling TLC Care values.
• Be the first point of contact for calls and visitors, providing professional guidance and support.

Conocimientos

Strong communication skills

Telephone etiquette

PC literate

Time management

Attention to detail

Descripción del empleo

TLC Care in the United Kingdom is seeking a Customer Service Supervisor to lead the delivery of an outstanding customer experience across the business. You will role model our values and ensure residents and colleagues receive friendly, professional support at all times.

As the first point of contact for calls and visits, you will address feedback and complaints promptly, assist with administration duties as directed by the Business Support Manager, and help uphold the company’s high standards