Care Home Customer Experience Supervisor | Lead Service & Coaching

Cooperscroft Care Home; Potters Bar; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

High specification working environment

Discounts at approx. 2000 high street/

Discounted gym membership

Subsidised healthcare cash-plans

Auto enrolment pension scheme

Free meals

Excellent training & development

Job summary

TLC Care is seeking a Customer Service Supervisor to lead outstanding customer experience across our care homes. You will be the first point of contact for visitors and calls, ensuring professional, respectful treatment of all customers and stakeholders.

You will coach staff, handle enquiries and maintain strong relationships while assisting with administrative duties. The role emphasizes continuous improvement, compliance with DBS checks, and delivering high-quality service within a supportive,

Qualifications

• Strong communication skills with excellent telephone manner, remaining courteous at all times.
• Professional, neat appearance.
• Ability to manage own time, prioritising and organising work appropriately.
• Good attention to detail
• PC Literate
• Satisfactory DBS checks and references
• Evidence of legal eligibility to work in the UK

Responsibilities

• Be the first point of contact for all telephone calls and personal visitors to the care home, ensuring professional treatment of all customers.
• Coach team members in resolving customer complaints and requirements; handle sales enquiries and maintain stakeholder relationships.
• Address customer feedback and complaints promptly, using outcomes to drive continuous improvement.
• Assist with administration duties as directed by the Business Support Manager.

Skills

Customer service

Excellent telephone manner

Communication skills

Time management

Attention to detail

PC literate

Tools

PC literacy

Job description

TLC Care is seeking a Customer Service Supervisor to lead outstanding customer experience across our care homes. You will be the first point of contact for visitors and calls, ensuring professional, respectful treatment of all customers and stakeholders.

You will coach staff, handle enquiries and maintain strong relationships while assisting with administrative duties. The role emphasizes continuous improvement, compliance with DBS checks, and delivering high-quality service within a supportive,