Care Home Administrator

NHS; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading provider of high-quality care homes in the UK seeks a dedicated Administrator to join their management team. This pivotal role supports the General Manager in various areas including HR, recruitment, and payroll, ensuring the smooth operation of the care home. Candidates should possess strong IT skills, leadership qualities, and experience in a customer-facing role, with a focus on delivering exceptional care and support.

Benefits

Bonuses

Refer-a-friend schemes

Retail discounts

Access to medical specialists

Counselling and legal services

Tax review services

Staff lotteries

Development and progression opportunities

Qualifications

• Experience in a customer-facing role.
• Experience in HR administration and recruitment.
• Attention to detail and prioritisation skills are crucial.

Responsibilities

• Promoting a welcoming environment for residents and staff.
• Managing enquiries and show rounds to drive occupancy.
• Preparing payroll and providing HR advice.

Skills

Attention to detail

Customer service

HR administration

Recruitment

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Outlook

Leadership qualities

Education

CIPD qualification

Job description

Barchester Healthcare is seeking an experienced and dedicated Administrator to join their team and play a pivotal role within the home's management. The successful candidate will support the General Manager to ensure the efficient running of a high-quality care home, managing aspects such as customer experience, HR, recruitment, payroll, and finance.

Main duties of the job

The Care Home Administrator will promote a warm and welcoming environment, manage enquiries and show rounds, support resident and family feedback, assist with staff recruitment and onboarding, prepare payroll, provide HR guidance, ensure secure storage of personal files, attend meetings, manage rotas, and oversee petty cash and resident fund accounts. The role also involves guiding staff development opportunities.

About us

Barchester Healthcare is a leading provider of high-quality care homes across the UK. Committed to delivering excellent care and supporting residents, the organisation values its team members and offers progression opportunities. Barchester is accredited as one of the best companies to work for in the UK.

Job responsibilities

The Administrator will support the General Manager in managing Customer Experience, HR, Recruitment, Payroll, Finance, and supervising junior administrative staff. Key responsibilities include promoting a positive environment, managing enquiries and show rounds, driving occupancy, supporting feedback, assisting with recruitment, payroll, HR guidance, maintaining staff records, attending meetings, managing rotas, and overseeing petty cash and resident funds. The role requires a professional, enthusiastic individual with strong IT skills and leadership qualities.

Responsibilities include:

• Promoting a welcoming environment for residents, staff, and visitors
• Managing enquiries and show rounds, supporting commercial performance
• Driving occupancy and community engagement
• Supporting feedback with a focus on customer care
• Assisting with staff recruitment, checks, and inductions
• Preparing payroll for staff
• Providing HR advice and guidance
• Securely storing personal files
• Attending meetings and recording notes
• Managing rotas, petty cash, and resident accounts
• Updating staff training, supervisions, and appraisals
• Guiding staff development, including apprenticeships and qualifications

Need to have

• Experience in a customer-facing role
• Experience in HR administration and recruitment
• High attention to detail and prioritisation skills
• Proficiency in Microsoft Word, Excel, and Outlook
• CIPD qualification is beneficial

Rewards and benefits

Includes bonuses, refer-a-friend schemes, retail discounts, access to medical specialists, counselling and legal services, tax review services, and staff lotteries. Barchester is committed to respecting and valuing its team, offering development and progression opportunities.

Person Specification

Qualifications

• Experience in customer service, HR, recruitment, attention to detail, proficiency in MS Office, CIPD beneficial

Disclosure and Barring Service Check

This role requires a DBS check under the Rehabilitation of Offenders Act 1975, with disclosures made to the DBS for criminal record checks.