Care Home Admin

Gold Care Homes; Welwyn Hatfield; À distance; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Salary from £30,000 per annum

Employee of the Month

Long term service awards

Blue Light Card

Professional Development

Refer a Friend

Résumé du poste

Gold Care Homes at Heath Lodge in Welwyn Hatfield is seeking a capable receptionist/administrator to manage front-of-house tasks and support office administration. You will greet visitors, handle calls, manage diaries, and assist with payroll-related paperwork and confidential record keeping.

The role includes processing invoices, supporting recruitment, and maintaining client and resident records with accuracy and discretion.

Qualifications

• Experience in reception/administration is beneficial.
• Ability to prepare timesheets and payroll summaries.
• Maintain accurate and confidential records.

Responsabilités

• General reception duties: taking calls, greeting visitors and directing enquiries.
• Prepare and manage payroll summaries, record keeping and meeting minutes.
• Provide typing support from written/recorded material using Microsoft Office.
• Support Home Manager and Deputy Manager with diary management and meeting coordination.
• Coordinate duty rota and liaise with Bank/Agency staff as needed.
• Process mail and maintain resident and staff records.
• Assist recruitment and ensure documentation is complete.
• Manage invoicing and follow up on unpaid invoices with clients/next of kin.
• Maintain admissions, hospitalisation and discharge records for accurate charges.
• Prepare monthly management information for Head Office.

Connaissances

Reception duties

Communication

Organisation

Confidentiality

Outils

Microsoft Office

Description du poste

About our Home:

Nestled amidst the beauty of Welwyn’s landscaped gardens, Heath Lodge stands as a beacon of warmth and care, located ground serene grounds This period-style haven, with room for 65 cherished residents, isn’t just about providing shelter—it’s about crafting memories, fostering connections, and celebrating every moment. Whether it’s a heartwarming chat in the café, a tranquil moment in the lounge, or a stroll through the gardens, Heath Lodge promises a space where every resident finds their own slice of joy. Welcome to a home where every day is a testament to love and care.

What you will be doing!

• General reception duties, taking calls, transferring to departments, greeting visitors
• Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings.
• To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
• To support the Home Manager and Deputy Manager in the delivery of corporate/strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings.
• To coordinate the duty rota, liaise with Bank and Agency staff when required.
• To sort and distribute mail accordingly throughout the Home.
• You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete.
• Keep accurate records of all relevant residents’ documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices.
• Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow‑up any unpaid invoices.
• Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced.
• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services’ Finance department. Chase late payments.
• Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly.
• Prepare and submit data relating to petty cash and wages totals‑monthly
• Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist.
• Provide an efficient telephone and reception service to the general public and relatives /visitors to the home.
• Attend training courses and sessions as required.
• Maintain client, staff and business confidentiality at all times.
• Prepare and maintain stationary orders, stock and records.
• To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home.
• To ensure all internal and external customer interactions are met with a welcoming and professional manner.

Benefits:

• Salary from £30,000 per annum
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend